Strategic Update 2018

Over the last six years the Group has made huge progress and has built many strong capabilities including the largest and top rated digital bank in the UK. As we enter the next phase of our journey our team is determined to further improve the business, enhance customer experience and deliver superior shareholder returns. The external environment is evolving rapidly and I am confident that this exciting and ambitious plan, with the significant additional investment, will mean we remain at the forefront of UK financial services, and continue to deliver our mission of Helping Britain Prosper.

António Horta-Osório, Group Chief Executive

2018feb21 - strategy update table
21 February 2018

News release (PDF) 


Slide presentation (PDF) 


Webcast (link) 


Transcript (PDF) 


Breakout transcripts (PDF)

  - Leading personal customer experience

  - Digitising the Group & Transforming ways of working

  - Maximising Group capabilities

 

Breakout Q&A transcripts (PDF)

  - Leading personal customer experience

  - Digitising the Group & Transforming ways of working

  - Maximising Group capabilities



Booklet (PDF)

Download  


Download  


View online 


Download  




Download 

Download 

Download 

 

 

Download 

Download 

Download 




Download

 

 

 

Get Adobe Reader

 

To view Adobe Acrobat PDF files you will need Adobe Acrobat Reader which you can download free from Adobe website.