Accessibility Information

Our accessibility policy

We’re committed to providing a website that is accessible to all of our customers and we aim to adhere sensibly and practically to the Web Content Accessibility Guidelines (WCAG) 2.0. These are produced by the World Wide Web Consortium, the web’s governing body, and provide a set of checkpoints designed to ensure that websites are designed and written properly.

The Lloyds Banking Group website has been certified by Digital Accessibility Centre as an acceptable standard for accessibility, determined through rigorous testing by people with disabilities, automated tools and expert technical auditing to make sure that our site is usable to everyone.

To make sure our website is accessible as possible:

  • All our images have alternative text so that if you can’t see the image, you can still understand what it means.
  • We use strong colour contrasts between foreground and background.
  • The page text can be made larger to make it easier to see and read on your computer.
  • We’ve used our headings correctly by making sure they’re not just ordinary text made to look big and bold.
  • Our links are meaningful so you can find the information you need quickly.
  • The tables we use have clear headings and summaries.
  • We use plain English which is clearly understandable, and have avoided using jargon where we can.

This site uses the UK Government's access keys standards. The following access keys are available on this website:

1 - Home
3 - Sitemap
8 - Terms & conditions
0 - Accessibility
S - Skip to content

‘Lloyds Banking Group’ does not assume responsibility for third party applications.

Assistive Technologies

The following assistive technologies have found to be compatible with the site.

  • JAWS version 13 and 14 Screen Reader
  • Dragon Naturally Speaking 10 and 11.5
  • ZoomText 9.1 Screen Magnifier

Please note: You may experience issues with older versions of these applications or other assistive technologies. If you experience any accessibility problems with our site, please contact us.

Accessibility Accreditation

Such is our commitment to accessibility, we asked the Digital Accessibility Centre to audit this site for accessibility. The audit was carried out in December 2013, and the site is constantly being improved in order to give a better experience for all users.

Digital Accessibility Centre logo

For more information about Digital Accessibility Centre accessibility auditing, please visit the Digital Accessibility Centre website.

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