Group Digital

Group Digital

Department Overview

Lloyds Banking Group is the largest provider of digital products in the UK, providing over 4 million products through our relationship brands: Lloyds Bank, Halifax and Bank of Scotland.

Our Group vision is to be the best bank for customers, and to achieve that we need to provide a first-class digital experience for every customer.  

Our vision within Group Digital is to set the standard by shaping how Britain banks.  We will strive to provide excellent services to all other divisions, and by ensuring we continue to put customers first.

We aren’t just improving our internet site so it’s as good as our branch and telephony channels. We are also creating innovative internet and mobile banking services to help customers bank in a way that is secure, convenient and personalised for them, which allow our colleagues to spend more time with customers that need our help. 

In a rapidly changing digital environment, we are focused on developing technology that will ensure we continue to meet the changing needs of our customers, with a joined up customer experience across the channels and businesses.

OUR PRIORITIES

Delivering exceptional, customer-centric, digital propositions:

Creating simple, secure propositions, customer-centric digital services and enhanced customer experiences.

Building digital capabilities and delivery:

Building an efficient organisation with the skills, tools and processes to respond and adapt to future challenges and always deliver the best for our customers and acting as a catalyst for change across the Group.

Transforming end to end customer journeys:

Delivering efficient, seamless service experiences for our customers for the moments that matter, across all channels.

Digital Hub

Check out our recently launched Digital hub to see all the innovative things happening in and around Group Digital.

Find out more