Connect with your future
Find the perfect opportunity for you in one of our nationwide Connect centres.
Opportunities in customer service
With so many people now organising their lives on the move, the connections we make with our customers over the phone are more important than ever before. That’s why the role of Customer Service Adviser is at the heart of being the best bank for our customers. And why we’re ready to invest in you if you join us.
Whether you’re looking for a way to kickstart your career or you need rewarding work to fit round your family commitments, we have an opportunity to suit you at one of our 12 Connect centres nationwide.
“Many of my peers in management came up the customer service route.” Read more about Michael Prendergast’s story in Connect at Lloyds Banking Group
Connect is all about providing excellent service to our customers over the telephone. Joining us a Customer Service Adviser, you’ll have all the training you need to help you deliver a great customer experience. Friendly, helpful and a great listener, you could be helping customers transfer funds, advising on products and services, or handling queries and complaints.
You’ll be based at one of our centres in Belfast, Dundee, Dunfermline, Edinburgh, Glasgow, Sheffield, Leeds, Speke, Pendeford, Solent, Cardiff and Newport. With a wide range of full-time and part-time shift patterns on offer, you’ll be able to find work that fits around your other commitments such as study or children.
Working as a Customer Service Adviser is a satisfying job in itself, but it’s also a great place to start building a career with Lloyds Banking Group. Once you understand how to communicate with customers, you have a skill that’s in demand across our organisation.
“We want to the best person for the job, regardless of background.”
Whatever your age, background or interests, we’ll bring out the best in you. That means teaching you all you need to know about our products, processes and systems.
You don’t need experience of customer service but you do need to be passionate about doing a great job for customers. Excellent communication skills – both written and spoken – are essential. Accuracy and attention to detail are important, and you must be comfortable using technology such as a PC. You’ll need to be well-organised and will enjoy working as part of a team. And to get the most from our training, you’ll need to be motived to learn.
Training and development
“There’s rarely a day when I don’t learn something new.”
Basic training takes around eight weeks, and starts with an intensive period of classroom learning. You then start to shadow colleagues on the floor of the contact centre, before taking live calls with the support of a buddy. When you feel fully confident, you’ll start to handle customer calls on your own.
At every stage you’ll have the support of more experienced colleagues. There will be guidance when you need it and plenty of positive feedback to help you improve. As you progress, you’ll be encouraged to expand your skills through short courses and online learning, preparing you for a wide range of future roles in Connect and beyond.
Whether this is your first job, or you’re simply looking for a fresh start, we’d like to give you the option to turn this role into an apprenticeship. That means you’ll enjoy some extra training and support, and the opportunity to work towards a recognised Level 2 qualification in Providing Financial Services (equivalent to five GCSEs at grades A - C). The choice is yours.
“I negotiated a working pattern to suit my unique situation.”
We offer competitive basic salaries, with extra payments for working unsocial hours. You’ll also have the opportunity to earn a bonus based on your performance against quarterly customer service targets. Other benefits include:
- At least 22 days’ holiday plus bank holidays (adjusted for part-time)
- Flex benefits – cash worth 4% of your salary to spend on extra holiday, childcare vouchers, private healthcare or other benefits that suit your lifestyle
- Industry-leading pension scheme
- Discounted financial products such as mortgages, home and car insurance and loans
- Free advice and assistance on wellbeing
- Local sports and social clubs
Full details of Lloyds Banking Group benefits can be found here.
Making your application
We need the best people to deliver the best customer service and that’s why our selection process is so rigorous. But don’t let that put you off. Success depends more on common sense and good communication skills than specific qualifications or experience.
If you pass our online test, you’ll have a telephone interview. Pass that and we’ll invite you to an assessment day. We’re looking for potential rather than perfection and will give you feedback as you go along to ensure you show us the very best that you can do.
Get started here.