Our story

Together we make it possible.

We’ve been at the heart of the British economy for over 320 years – making a difference to the lives of customers and communities.

All of this is motivated by our purpose – to help Britain prosper. It’s this purpose that guides us, enabling our colleagues to make a genuine impact, together.

We have a proud heritage of leading the way and that doesn’t stop here - through simplification, digitisation and innovation we enable our colleagues to better serve our customers. We are working together to help shape the financial services of the future. 

We are united by shared values that help us to achieve our vision of becoming the best bank for customers. We have a diverse and inclusive workforce, and encourage all colleagues to thrive – whoever you are. The scale and breadth of our Group means you will have many opportunities to learn, grow and develop. 

Our colleagues are committed to delivering our vision and purpose through our values – putting customers first, keeping it simple and making a difference together.

Read on to see how our colleagues are empowered to make a difference and help Britain prosper.