Branch Management

Branch Management

Department Overview

When you are in charge of the Branch, you take responsibility for the way all our customers feel about their bank. You will lead colleagues to better serve customers, meeting their needs and delivering business and service objectives, within the branch and your local community. You’ll need to motivate your team, to drive excellence in customer service.

You will visibly role model and live the Lloyds Banking Group Values, Colleague Behaviours, business and personal Code of Responsibility, ensuring the Lloyds Banking Group culture is alive throughout your branch and colleagues.

It may only have one job title, but Bank Management will test and reward your skills like nothing else - you will be a coach, colleague, friend, leader, diplomat and ambassador.

What can you expect

Because what we do matters to customers every role in our team is built on a passion for putting customers first, recognising the importance of working collaboratively as part of a team.
 
We need people who can earn a great reputation for the highest standards of responsible behaviour – where being a responsible business drives decision-making and helps put into practice our commitment to strive to always do the right thing.

And because growing our people matters we cultivate exceptional peer groups, mentoring and training for everyone to make the most of our people’s talents, helping building careers that matters, and learning skills that open up opportunities across people’s working lives.

Meet our Colleagues

Our colleagues come from all walks of life, all dedicated to putting our customers at the heart of what they do. Find out what they have to say about working at Lloyds Banking Group.

See what our colleagues say

Chartered Banker Foundation

Our colleagues in customer facing roles are assessed against the Chartered Banker Foundation Standard annually. The standard supports our vision to become best bank for customers, making sure we have the highest professional and ethical standards in place.

Achievement of the Standard recognises that you demonstrate all the right behaviours, knowledge and skills in your day-to-day role.

You can find out more here

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