Lloyds Banking Group is committed to being a “disability smart” organisation that gives our colleagues with disabilities the grounds to succeed and realise their full potential.
Having an inclusive workplace enables us to recruit from the broadest talent pool and retain that talent in the organisation should a colleague become disabled.
It also helps us reflect the communities we serve and fosters a deeper understanding of the needs of disabled customers and the barriers that they can face.
We are proud to work with external organisations such as the Business Disability Forum and Disability Rights UK on influencing thinking on disability in the UK.
Our approach to being “disability smart” is based on the Business Disability Forum’s Business Disability Standard which provides a framework for ensuring that the needs of disabled people are proactively considered across the entire organisation.
When it comes to creating an inclusive workplace for colleagues who are or become disabled we have taken a holistic approach:
We recognise that colleagues with disabilities or long term health conditions might need adjustments to their working environment or role in order to minimize the impact of their disability and perform on an equivalent basis to non-disabled colleagues.
Our award winning Workplace Adjustments process ensures that colleagues receive the adjustments they need quickly and with minimal fuss.
As of the start of 2013 over 11,000 colleagues have used the process and 97% are very pleased with the process and the adjustments they have received.
The success of the process is such that it is has been shared with and implemented by a number of other organisations in the public and private sectors.
Our unique Personal and Career Development programmes are designed to help disabled colleagues build confidence and then build their careers.
Lead by Dr Phil Friend OBE, chair of Disability Rights UK, these courses are described by delegates as “inspirational” and “life changing”.
Equally impressive are the results of the courses which demonstrate that colleagues who attend them are more likely to stay working for Lloyds Banking Group for longer and achieve promotion.
The Access network is the voice of disabled colleagues in Lloyds Banking Group.
Open to all colleagues (disabled, non-disabled and carers), membership in 2013 has exceeded 1,100 members and plays a role in helping Lloyds Banking Group shape its policies and activities around disability.
It also manages initiatives such as:
As a major UK employer and service provider we have a duty to demonstrate leadership on matters that impact society such as the inclusion of disabled people.
We are therefore pleased that Lloyds Banking Group has developed an excellent reputation for its work on disability and we want to maintain and build on this reputation.
We are proud that our commitments to being a better employer for disabled people and better service provider for disabled customers have been recognised through awards.
BDF Employer of the Year 2012
European Disability Matters 2012 Workplace Award
MS Society Employer of the Year 2012
Techology4good award 2011 for our Workplace Adjustment process