Shareholder Services

The Lloyds Banking Group share register is maintained by:

Equiniti Limited
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA

Tel: 0371 384 2990
Textphone: 0371 384 2255
Overseas: +44 (0)121 415 7066
www.shareview.co.uk

Equiniti is responsible for keeping Lloyds Banking Group's register of members up to date and for administering the payment of dividends and other shareholder products.

Please contact Equiniti if you have enquiries about your Lloyds Banking Group shareholding, including those concerning the following matters:

  • Change of name or address or bank account details;
  • Loss of share certificate, dividend warrant or tax voucher;
  • To obtain a form for dividends to be paid directly to your bank or building society account (tax vouchers will still be sent to your registered address unless you request otherwise);
  • To obtain details of the dividend reinvestment plan which enables you to use your cash dividends to buy Lloyds Banking Group shares in the market;
  • Request for copies of the report and accounts in alternative formats for shareholders with disabilities;
  • Lost or out of date dividend payments;
  • Share transfers; and
  • Information regarding the administration of your shareholding.

Equiniti operates a web-based enquiry and portfolio management service for shareholders. Visit www.shareview.co.uk for details.

Lloyds Banking Group offers customers a choice of three share dealing services. You can see a full range of dealing services available using the contact details below:

Service Provider Telephone Dealing Internet Dealing

Bank of Scotland Share Dealing

0345 606 1188

www.bankofscotlandsharedealing.co.uk

Halifax Share Dealing

0345 722 5525

www.halifaxsharedealing.co.uk

Lloyds Bank Direct Investments

0345 606 0560

www.lloydsbank.com/shares

All internet services are available 24/7 and telephone dealing services are available between 8.00am and 9.15pm, Monday to Friday and 9.00am to 1.00pm on Saturday.

To open a share dealing account with any of these services, you must be 18 years of age or over and be resident in the UK, Jersey, Guernsey or the Isle of Man.

Share dealing for the Lloyds Banking Group Shareholder Account

Share dealing services for the Lloyds Banking Group Shareholder Account are provided by Equiniti Shareview Dealing, operated by Equiniti Financial Services Limited.

Shareholders who wish to either:

  1. Sell their Lloyds Banking Group plc shares held in the Lloyds Banking Group Shareholder Account; or
  2. Purchase Lloyds Banking Group plc shares to be held in the Lloyds Banking Group Shareholder Account,

can do so through the share dealing service provided by Equiniti Financial Services Limited.

You can see a full range of dealing services available on the website for Equiniti Shareview Dealing including internet, telephone (real time and automated) and postal options.

Further details regarding these services, to include terms and conditions, dealing commissions and fees, can be found within the website for Equiniti Shareview Dealing.

If you have any questions regarding Equiniti Shareview Dealing, please contact Equiniti Financial Services Limited.

Lloyds Banking Group shares are traded in the USA through a New York Stock Exchange listed sponsored American Depositary Receipts (ADR) facility with The Bank of New York Mellon as the depositary.

The ADRs are traded on the New York Stock Exchange under the symbol LYG. The CUSIP number is 539439109 and the ratio of ADRs to ordinary shares is 1:4.

BNY Mellon Depositary Receipts
PO Box 30170
College Station
TX 77842-3170
USA

Telephone (US toll free): +1 866 259 0336

International: +1 201 680 6825

Email: shrrelations@cpushareownerservices.com

www.adrbnymellon.com

To view ADR dividend history go to US Dividend History.

Please contact your broker or The Bank of New York Mellon for further information on Lloyds Banking Group ADRs.

Your ISA is transferring to a new ISA manager

We are writing to all Lloyds Banking Group Share ISA and Halifax Investment Services (HISL) Company Share ISA customers to make you aware that we are transferring your ISA(s) to a new ISA manager.

You will receive an information pack and if you have any questions or have not received your information pack, please contact us on the numbers below:

  • Lloyds Banking Group Share ISA customers  0370 606 6417
  • HISL Company Share ISA customers  0370 606 6418
  • for those customers who have both  0370 606 6417

Call opening hours: 9.00am to 5.30pm from Monday to Friday.

Lloyds Banking Group Share ISA and HISL Company Share ISA terms and conditions


Share ISA Conditions - 2009 version                     HISL ISA Conditions - 2008 version

Share ISA Conditions - 2016 version                     HISL ISA Conditions - 2016 version

The Lloyds Banking Group Share ISA (formerly HBOS Share ISA) and HISL Company Share ISA are currently managed by:

Halifax Investment Services Limited
BNY Mellon House
Ingrave Road
Brentwood
Essex
CM15 8TG

Tel: 0370 606 6417

Call opening hours: 9.00am to 5.30pm from Monday to Friday.

If you hold your Lloyds Banking Group shares in an ISA managed by another plan manager, please contact them if you have any queries.

Change of address

If you have recently changed your address details, please complete the Change of Address Form (ISA) and post it to us at the address above

Change of dividend instructions

If you currently have your dividend and associated tax credits paid to you and would like them to be used to buy more shares for your ISA or currently use your dividend and associated tax credit to buy more shares for your ISA and would like to receive an income, please complete the Change of Mandate Form (ISA) and post it to us at the address above.

Notification of death

In the event of your death, your personal representatives must notify the administrators in writing at the address above.

If your plan is in force when you die, its tax exempt status will end on that date but your plan will continue. When we have received evidence of your death which is satisfactory to us and we are asked by your personal representatives or any other person entitled to the shares, we will sell those shares and pay the proceeds (less any charges, fees and other money owed to us and the Revenue) to them by cheque. Until we sell the shares, they will be subject to daily price movements as normal. When we know who your personal representatives are, we will tell them the value of the shares in your plan as at the date of your death.

Frequently asked questions

If you have any further queries, please contact us or see our Frequently Asked Questions.

Lloyds Banking Group Shareholder Account (LBGSA)

Equiniti Financial Services Limited acts as custodian and execution-only stockbroker for your shares. Equiniti Financial Services Limited is authorised and regulated by the Financial Conduct Authority.

Terms and conditions

The details of the service and rights are set out within the LBGSA Terms and Conditions.

Furthermore, customers have additional rights relating to the LBGSA. These are explained in the summary Conflicts of Interest Policy. If you have any questions regarding either the Terms and Conditions or this policy please contact Equiniti Financial Services Limited.

March 2015 – notice of change to the provider of the LBGSA and of changes to the LBGSA terms and conditions

Members should be aware that Halifax Share Dealing Limited was replaced by Equiniti Financial Services Limited as custodian for your shares on 1 July 2015. From that date, Equiniti Financial Services Limited assumed responsibility for the LBGSA and changes were made to the LBGSA Terms and Conditions. A summary of the key changes to the Terms and Conditions were explained by Equiniti Financial Services Limited in a letter to holders of shares in the LBGSA.

Nominee and custodian services

Nominee and custodian of shares services are no longer provided by Halifax Share Dealing Limited. Since 1 July 2015, they have been provided by Equiniti Financial Services Limited  and your shares are held in the name of Equiniti Corporate Nominees Limited. You continue to be the ‘beneficial owner’ of the shares, meaning that they really belong to you.

Share dealing for the Lloyds Banking Group Shareholder Account

Share dealing services for the Lloyds Banking Group Shareholder Account are provided by Equiniti Shareview Dealing, operated by Equiniti Financial Services Limited.

Shareholders who wish to either:

  1. Sell their Lloyds Banking Group plc shares held in the Lloyds Banking Group Shareholder Account; or
  2. Purchase Lloyds Banking Group plc shares to be held in the Lloyds Banking Group Shareholder Account,

can do so through the share dealing service provided by Equiniti Financial Services Limited.

You can see a full range of dealing services available on the website for Equiniti Shareview Dealing including internet, telephone (real time and automated) and postal options.

Further details regarding these services, to include terms and conditions, dealing commissions and fees, can be found within the website for Equiniti Shareview Dealing.

If you have any questions regarding Equiniti Shareview Dealing, please contact Equiniti Financial Services Limited.

At 31 July 2017, the total number of shares issued by Lloyds Banking Group plc with rights to vote which are exercisable in all circumstances at general meetings is 71,912,763,773 ordinary shares of 10p each, which includes shares represented by American Depositary Receipts. No shares are held in treasury.

That figure may be used by shareholders as the 'denominator' for the calculations by which they will determine whether they are required to notify their interest in, or a change to their interest in, Lloyds Banking Group plc under the Financial Conduct Authority's disclosure and transparency rules.

How to protect yourself

Lloyds Banking Group is aware of the challenges faced by many in protecting their finances from fraud. In addition, with the increasing number of share sale frauds and victims losing up to £200 million in total each year, we also want to highlight the warning signs of this activity and ways you can protect yourself.

What to watch out for

Typically, it will start with an unsolicited telephone call offering you the chance to buy or sell shares or investments in overseas territories with the promise of huge returns.

They often use high pressure sales tactics to encourage you to part with your money, such as telling you that you need to invest at that moment or lose the opportunity. They will emphasise that if you don’t invest at the time of the call just how much money you will lose. And of course, the higher the investment amount, the bigger the loss .

Very often they will make a number of attempts to entice you into parting with your money and offer incentives such as free reports, gifts or discounts.

You may also be asked to transfer your money abroad, for example, to Spain, Dubai or the United States.

They may offer you a UK phone number to call them back on – this may not be all that it seems as sometimes they do not hang up so that you remain connected to them at all times and therefore the number you "dialled" does not actually go through a network. Or, the UK number provided may forward, without your knowledge, to their overseas base.

These companies are not authorised or regulated in the UK and hence investors are not afforded the protection of the Financial Conduct Authority or indeed other overseas regulatory bodies.  

No one wants to lose money nor the opportunity to gain profit on an investment. But we urge shareholders to exercise extreme caution in such circumstances.

Disclosure of your information

Frauds can happen in many different ways. Please do not give any personal details to any caller, especially those with whom you do not already have an existing relationship, unless you are certain that they are genuine. If the caller is genuine, they will have no problems in providing you with their name contact details and who they represent, so that you may call back.

Always make sure that you have a dial tone before dialling and if you have access to the internet, check the details of the caller (company name and details) before calling.

Please also refer to the section below: How to protect yourself

Please be aware that as a registered shareholder in Lloyds Banking Group, your information (name, address and number of shares held) is a matter of public record under law. However, if your shares are held in a nominee account on your behalf this information is not publically available.

We may engage third parties to assist us with activity relating to your shares, for example, asset reunification. However, you can be assured that we will not sell your private data to a third party.

Lloyds Banking Group will not contact you by telephone to buy or sell your shares.

Neither ourselves nor any of our representatives will ask you for your credit card or bank account details in relation to any services or offers that you have not first requested or have not elected to participate in.

How to protect yourself

The Financial Conduct Authority (FCA) offer step by step guidelines as to how to deal with a scenario like the ones noted above. You can access further information from their website at www.fca.org.uk or you can refer to the Beware of Share Fraud leaflet.

What do I do if I am targeted?

If you receive calls like the one described above, please contact the FCA either by telephoning their Consumer Helpline on:

 UK: 0800 111 6768 (freephone)
 From abroad: +44 20 7066 1000
 Email: consumer.queries@fca.org.uk

or using the share fraud reporting form at www.fca.org.uk/scams

If you believe you are the victim of share sale fraud already and have paid money over, you should contact Action Fraud on 0300 123 2040 or you can report this online at www.actionfraud.police.uk/report_fraud

Further information

Should you need any further information, please contact our Registrars, Equiniti (see Registrar Services for details).

Lloyds Banking Group has launched a tracing programme in partnership with ProSearch with the aim of reuniting 'lost' shareholders or their estates with unclaimed cash entitlements in respect of payments made by Lloyds TSB, Halifax, or HBOS.

There are various reasons why cash entitlements may not have been claimed by shareholders. The most common reasons are:

  • Shareholder not notifying the Registrar of a change of address; or
  • Beneficiaries or executors of an estate not being aware of the holding.

If you would like to clarify whether you or a deceased person for whose estate you act holds shares in Lloyds Banking Group (or held shares in HBOS, Halifax or Bank of Scotland), please contact Equiniti (see our Registrar Services page) for further assistance.

Who is ProSearch?

ProSearch Asset Solutions Limited ('ProSearch') is a subsidiary of our Registrar, Equiniti Limited, which specialises in the research, identification and the reuniting of unclaimed assets. They have worked with a variety of well-known companies on similar projects. Further information is provided on their website, www.prosearchassets.com.

Why is this entitlement due?

Cheque(s) have been issued that may have been returned undelivered and / or remain uncashed. These may be in respect of dividends paid either by Lloyds TSB, Halifax or HBOS and may also include payments issued pursuant to corporate actions such as the rights issues.

We have instructed ProSearch to try to find and assist those shareholders or their legal representatives with the repatriation of unclaimed amounts to which they may be entitled.

What should you do if you have received a claim form?

ProSearch will only send a claim form to an address at which they are reasonably certain that the shareholder, or their legal representative, now resides.

The claim form is designed to make the recovery of entitlements as easy as possible. To use this voluntary service, please follow the instructions provided and return the signed and dated form (along with any necessary documents) to ProSearch in the pre-paid envelope provided.

Why are customer and shareholding address details not the same?

The shareholder records are maintained by the Registrar, Equiniti Limited, and as such are maintained separately and externally from any customer records held within our group of companies.

Why is there a fee for using this service?

This service is voluntary. Should you choose to use this voluntary service there will be a fee of 12.5%, plus VAT, of the cash entitlement due. ProSearch will deduct all fees from the entitlements recovered. In the process of operating a programme to trace lost shareholders ProSearch incurs costs including data subject analysis, mailings, identity confirmation, claim validation, and a helpline. By charging a fixed percent, this ensures a fair basis of charging and ensures that each person using the service pays the same relative cost.

How to contact ProSearch?

You can call them on 0800 389 6485 (or +44 (0)121 415 0067 from outside the UK). The lines are open from 8.30am to 5.30pm Monday to Friday.

How to get further information about unclaimed entitlements or shares?

Please contact our Registrar, Equiniti. See Registrar Services for further information.

Information to help shareholders understand the impact of corporate actions on their shareholding

Download now