Lloyds Banking Group has launched a tracing programme in partnership with ProSearch with the aim of reuniting 'lost' shareholders or their estates with unclaimed cash entitlements in respect of payments made by Lloyds TSB, Halifax, or HBOS.
There are various reasons why cash entitlements may not have been claimed by shareholders. The most common reasons are:
- Shareholder not notifying the Registrar of a change of address; or
- Beneficiaries or executors of an estate not being aware of the holding.
If you would like to clarify whether you or a deceased person for whose estate you act holds shares in Lloyds Banking Group (or held shares in HBOS, Halifax or Bank of Scotland), please contact Equiniti (see our Registrar Services page) for further assistance.
Who is ProSearch?
ProSearch Asset Solutions Limited ('ProSearch') is a subsidiary of our Registrar, Equiniti Limited, which specialises in the research, identification and the reuniting of unclaimed assets. They have worked with a variety of well-known companies on similar projects. Further information is provided on their website, www.prosearchassets.com.
Why is this entitlement due?
Cheque(s) have been issued that may have been returned undelivered and / or remain uncashed. These may be in respect of dividends paid either by Lloyds TSB, Halifax or HBOS and may also include payments issued pursuant to corporate actions such as the rights issues.
We have instructed ProSearch to try to find and assist those shareholders or their legal representatives with the repatriation of unclaimed amounts to which they may be entitled.
What should you do if you have received a claim form?
ProSearch will only send a claim form to an address at which they are reasonably certain that the shareholder, or their legal representative, now resides.
The claim form is designed to make the recovery of entitlements as easy as possible. To use this voluntary service, please follow the instructions provided and return the signed and dated form (along with any necessary documents) to ProSearch in the pre-paid envelope provided.
Why are customer and shareholding address details not the same?
The shareholder records are maintained by the Registrar, Equiniti Limited, and as such are maintained separately and externally from any customer records held within our group of companies.
Why is there a fee for using this service?
This service is voluntary. Should you choose to use this voluntary service there will be a fee of 12.5%, plus VAT, of the cash entitlement due. ProSearch will deduct all fees from the entitlements recovered. In the process of operating a programme to trace lost shareholders ProSearch incurs costs including data subject analysis, mailings, identity confirmation, claim validation, and a helpline. By charging a fixed percent, this ensures a fair basis of charging and ensures that each person using the service pays the same relative cost.
How to contact ProSearch?
You can call them on 0800 389 6485 (or +44 (0)121 415 0067 from outside the UK). The lines are open from 8.30am to 5.30pm Monday to Friday.
How to get further information about unclaimed entitlements or shares?
Please contact our Registrar, Equiniti. See Registrar Services for further information.