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Accessibility Information

Our accessibility policy

We have done our best to make our web site as accessible as possible, and we've done this by adhering sensibly and practically to the Web Content Accessibility Guidelines (WCAG) produced by the World Wide Web Consortium (W3C, the web's governing body).

For those not familiar with the WCAG, this is a set of checkpoints designed to ensure that web sites are designed and written properly. For example:

For those familiar with the WCAG, we've aimed for AAA compliance but have not adhered to some checkpoints that are no longer relevant or have been demonstrated to hinder accessibility (such as using placeholder characters in form fields). Our reference has been the recommendations made in the Disability Rights Commission (DRC) formal investigation (opens in a new window) and report on web accessibility in the UK in 2004.


Further help
If you

then we recommend that you visit AbilityNet’s My Computer My Way (opens in a new window) web site which provides lots of advice on how to make your computer easier to use. AbilityNet (opens in a new window) are experts in the field of computing and disability and they provide a free service to individuals with disabilities to assess their computing needs (call AbilityNet free on 0800 269 545 for more information).

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Lloyds TSB Bank plc, Lloyds TSB Scotland plc and Bank of Scotland plc (members of Lloyds Banking Group), are authorised and regulated by the Financial Services Authority. FSA authorisation can be checked on the FSA’s Register at: www.fsa.gov.uk/register/home.do. Lloyds TSB Bank plc, Lloyds TSB Scotland plc and Bank of Scotland plc are members of the Financial Services Compensation Scheme and the Financial Ombudsman Service.