How your personal information is used by Lloyds Banking Group
Last updated 5 May 2009
1.1 Lloyds Banking Group includes a number of other companies using brands including Lloyds TSB, Halifax and Bank of Scotland, and their associated companies. More information on the Lloyds Banking Group can be found at www.lloydsbankinggroup.com (the “Website”).
2. Information we collect from you
3. Use of information collected
3.1 Domain name information that we collect is not used to personally identify you and instead is aggregated to measure the number of visits, average time spent on the Website, pages viewed etc. We use this information to measure the use of our Website and to improve its contents.
3.2 When other personal information, such as your name and email address is collected from you (for example through online forms or via email etc) we generally let you know at the time of collection how we will use that personal information. We may also use the personal information you provide or which we collect via this Website for the purposes of:
(i) providing you with services which you have requested and notifying you about important changes or developments to these services;
(ii) updating our records about you;
(iii) crime detection, prevention and prosecution;
(iv) responding to your inquiries and complaints or to process your requests in relation to your information;
(v) administering offers, competitions and other promotions;
(vi) evaluating the effectiveness of our marketing and for research, training and statistical analysis with the aim of improving our services; and
(vii) making the Website easier for you to use and providing you with access to certain parts of the Website.
3.3 Lloyds Banking Group will treat your personal information as confidential but may share it with each other and disclose it outside the Lloyds Banking group if:
3.4 All countries in the European Economic Area (including the UK) have similar standards of legal protection for your personal information. Lloyds Banking Group may provide services from centres outside the European Economic Area (such as the USA and India) that do not have the same standard of data protection laws as the UK. However, if we do, we will always have a contract in place to ensure that your personal information is protected at least to UK standards, and we will remain bound by our obligations under the Data Protection Act 1998.
3.6 We may monitor, record, store and use any telephone, email or other communications we have with you for training purposes, so that we can check any instructions given to us, for crime prevention and to improve the quality of our customer service.
3.7 By using the Website you consent to us using your personal information for the purposes described above.
Refer to our cookie notice for more information.
5. Protecting your privacy
5.1 The Internet is a global environment and using the Internet to collect and process personal information necessarily involves the transmission of data on an international basis. By browsing this Website you acknowledge and agree to our processing of personal information in this way. We accept no responsibility or liability for the security of personal information transmitted via the Internet.
© Lloyds Banking Group 2009
Lloyds TSB Bank plc, Lloyds TSB Scotland plc and Bank of Scotland plc (members of Lloyds Banking Group), are authorised and regulated by the Financial Services Authority. FSA authorisation can be checked on the FSA’s Register at: www.fsa.gov.uk/register/home.do. Lloyds TSB Bank plc, Lloyds TSB Scotland plc and Bank of Scotland plc are members of the Financial Services Compensation Scheme and the Financial Ombudsman Service.