Digital Insight

Digital at Lloyds Banking Group

More than 11 million customers now use our digital banking services with over six million using their mobile to bank with Halifax, Lloyds Bank or Bank of Scotland. We invested £750 million in digital between 2012-2014 and have committed a further £1 billion in the three years to the end of 2017 to provide our customers with the opportunity to bank with us how, when and where they want to.  The convenience that digital brings means customers can check their account balance, transfer money and make payments all within a matter of seconds.

Lloyds Banking Group is a board partner of the digital skills charity Go ON UK, which works to improve the digital skills of individuals, small businesses and charities across the UK. We know that 23 per cent of UK adults, 1 million small and medium-sized enterprises (SMEs) and 58 per cent of charities don’t have basic digital skills despite research showing that being online can reduce isolation and increase turnover and funding. This is why we have made a commitment for 20,000 colleagues to become Digital Champions as part of our Helping Britain Prosper Plan, to support the individuals and organisations in the communities to become more comfortable and capable online.

We are committed to sharing this unique insight that we have to help others understand and address the digital skills gap in the UK. The Lloyds Bank UK Business Digital Index, is the only annual measure of digital capability amongst SMEs across the UK and is an invaluable resource for policy makers to improve digital skills for small businesses and charities. We have also launched the Lloyds Bank UK Consumer Digital Index, the first report of its kind in the UK to analyse and benchmark the relationship between consumers’ digital and financial capability.

Find out more about digital transformation at Lloyds Banking Group and the Consumer and Business Digital Indexes by using the links below.

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