General FAQs

If your query isn't answered below then please do not hesitate to contact us.

• I am student where can get information?
  As the press office for Lloyds Banking Group we handle enquiries from members of the media.  Students looking for further information about the Group should consider the following resources:
  • Company History
  • Company Overview
  • Information about our directors and non-executive directors
  • Group financial performance
  • Links to some of our major brands:
    • Lloyds TSB (opens new window)
    • Halifax (opens new window)
    • Bank of Scotland (opens new window)
• Who should I contact about sponsorship?
  For sponsorship enquiries you can contact Alice Laing in Group Sponsorship on 020 7356 1112.
• Where I can get a copy of your logo?
  Journalists interested in using one of the Lloyds Banking Group logos should contact us for more information.
• How can I get hold of Lloyds Banking Group photography?
  Journalists interested in using Lloyds Banking Group images should contact us for more information.
• I am a supplier of Lloyds Banking Group and would like to issue a press release - what do I need to do?
  Due to the volume of suppliers associated with Lloyds Banking Group we are unable to support or authorise third party press releases.
• What do I do if I have a complaint?
  We take pride in looking after our customers and providing an exceptional customer service. If customers are unhappy we would like to know about it. The following link provides more detail on our complaints procedure:
  • Lloyds TSB (opens in a new window)
  • Halifax (opens in a new window)
  • Bank of Scotland (opens in a new window)
• Who should I contact about filming/photography at one of your branches?
  For security reasons we do not allow filming or photography within any of our branches.

We offer a 24 hour service to the media. If you are a journalist with a media enquiry you can contact us on +44 (0) 20 7356 2374.