Our Approach

We know from experience that doing business responsibly doesn’t just happen. It requires continuous effort from every colleague, within a robust, all-encompassing framework.

At the heart of our responsible business approach are our three Group Values – putting customers first, keeping it simple and making a difference together. These Values guide us and inspire us in everything we do. Our Codes of Responsibility define the behaviours required to live up to our Values – as a business, as individual colleagues or as suppliers.

Our Values and Codes of Responsibility provide points of reference as we work to become the best bank for customers through our low -risk, efficient, UK-focused retail and commercial business model. They also underpin our Helping Britain Prosper Plan – a set of public commitments to help tackle some of the social and economic issues our customers face today