Our Performance

We report about our performance as a responsible business under five broad pillars.

Customers

Customers

We want to be the best bank for customers and operating responsibly is at the heart of this.

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Colleagues

Colleagues

We are building a diverse and inclusive team that values every colleague’s unique differences and reflects 21st century Britain.

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Communities

Communities

We are investing in our Foundations and harnessing the skills of our colleagues to support community organisations and disadvantaged people.

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Environment

Environment

We are shrinking our own carbon footprint and supporting the transition to a low carbon economy.

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Stakeholders

Stakeholders

We are doing more than ever to engage our stakeholders and work with them to achieve our shared responsible business and sustainability goals

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Want to know more?

You can use our detailed GRI Index to find the information you need. Responsible business is also discussed in our 2016/17 Helping Britain Prosper Plan Update and 2016 Annual Report and Accounts.

There is also information about methodology and materiality in our Download Centre.