We ask our stakeholders each year to help us shape our reporting. They were particularly interested in issues related to how the Group is run; building trust; supporting communities and society; economic performance and contribution; responsible and accessible products; human rights, diversity and equality; and people management and development. We have structured our responsible business reporting around our key stakeholder groups
Read the Responsible Business Annual Update in full.
We aim to treat our customers fairly and inclusively, making it easy for them to find, understand and access the right products.
Our colleagues take pride in working for an inclusive and diverse bank.
Stakeholders and Partners
As a direct and indirect economic contributor to the UK economy, we value our relationships with external stakeholders and partners.
We invest in local communities across Britain to help them prosper and tackle social disadvantages.
We need to use scarce resources efficiently, manage our environmental footprint and support the transition to a low carbon economy.