Frequently Asked Questions

For general enquiries please contact your Supplier Relationship Manager or business contact in the first instance.

For queries about specific invoices you have sent us, please contact our Invoicing team by email or on 0845 600 1779.

To amend any details, such as your VAT number, address, bank details, you can either email the changes as a pdf to Vendor Admin.

Or send a letter to:

Lloyds Banking Group
Invoices & Expenses - Vendor Admin
Group Finance
1st Floor Ettrick House
37 South Gyle Crescent
Edinburgh
EH12 9DS

Please send any correspondence like this separately from any invoices.

Your Purchase  Order (PO) will be sent by email or via the  Ariba Network, depending on how you transact with us. An example of an email PO is shown here.

In exceptional circumstances, where a PO is unavailable, please ensure you have been given a Control Centre Code (prefixed CC, e.g. CC123456).

To help avoid delays to payment, invoices must be emailed directly to the Accounts Payable team and not to individuals in the business.

It’s important that you always quote a PO (Purchase Order) number or a Control Centre Code on invoices. Failure to do so will result in a delay to the payment of your invoice.

To avoid delay, all invoices need to meet set criteria including a specific layout and providing key information. You can find out more about the criteria here.

If you are unable to submit invoices via email, you may post to: Lloyds Banking Group, Accounts Payable, BX1 1LT.

If you are registered with us on the Ariba Network, you should use this to e-invoice. Please avoid also sending paper invoices as these can create duplicate entries which require investigating and cause payment delays.

Please allow us 30 days to process payments. 

If you are registered with us on the Ariba Network, you can use that to check the status of your invoice. 

If a payment is incorrect, please contact us by email.

We will issue a Remittance Advice to confirm when a payment has been made.  If you are not receiving a Remittance Advice please contact us by email.

If you are registered with us on the Ariba Network, you can check the status of your payment. This will inform you whether the invoice has been processed and paid. Please check your Remittance Advice for the details of amount and the Bank Account it’s been paid to.

Our standard Terms and Conditions are available here.

In the first instance please contact your Supplier Relationship Manager or business contact. They will work with you to resolve any issues as quickly as possible.

If you do not know your Supplier Relationship Manager or the business contact that originally engaged you, please email Group Sourcing and they will find the right contact point for you. 

If your complaint is about a particular invoice please email  our Invoicing team, providing the invoice number, value and date, plus where and when it was sent.

We hope our suppliers feel able to raise concerns directly with their Supplier Relationship Manager. If this is not possible, they can use our confidential Whistleblowing service, which is available 24 hours a day, seven days a week.

Telephone - UK: 0800 0141 053
Email or visit the website

The Group’s Whistleblowing calls are handled by Expolink, who are completely independent of the Group and experienced in dealing with Whistleblowing issues. The service is completely confidential and calls are not recorded.