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Our Values

For us, it all comes down to relationships. We believe in deep and lasting relationships which help our customers achieve what’s important to them

These relationships are underpinned by a strong set of values that apply across every division and every department throughout the Group. Relationships flourish when:

Lloyds TSB Bank plc, Lloyds TSB Scotland plc and Bank of Scotland plc (members of Lloyds Banking Group), are authorised and regulated by the Financial Services Authority. FSA authorisation can be checked on the FSA’s Register at: www.fsa.gov.uk/register/home.do. Lloyds TSB Bank plc, Lloyds TSB Scotland plc and Bank of Scotland plc are members of the Financial Services Compensation Scheme and the Financial Ombudsman Service.