Responsible Business

We are, first and foremost, a bank for retail and business customers.

Our branches are at the heart of communities, serving the financial needs of over 30 million customers.

That is a great responsibility, and one that we take very seriously. We also know that the success and sustainability of our business is linked to the prosperity of those communities.

Our starting point is to focus on providing good value and transparent products and services. This is supported by our active community investment programme.

We invested £85 million last year in grassroots charities, financial inclusion and capability and sports for young people.

Our Responsible Business Report details the strategy, programmes and commitments that will help us deliver our vision of making a difference to the UK.

Lloyds Banking Group tops many of the sustainability benchmarks.

Lloyds Banking Group is:

• The only bank listed as a Platinum company in Business in the Communities Corporate Responsibility Index.
• Ranked as the top UK bank in the FTSE4Good Index.
• The top UK bank in the new CDP Carbon Strategy Index Series.
• One of a select group of companies to hold Business in the Community’s CommunityMark – the national standard that publicly recognises excellence in community investment.
• Included in the Dow Jones Sustainability Index, and in the Carbon Disclosure Leadership Index.