Lloyds Banking Group

Lloyds Banking Group exceeds targets to reduce complaints

04 August 2011

Following a public commitment at the beginning of this year to reduce complaints, new data reflecting first half performance shows Lloyds Banking Group delivered a 24 per cent reduction in FSA reportable complaints which fell from 193,799 to 147,600* year-on-year. This is against a target reduction of 20 per cent.

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