Lloyds Banking Group

Internet banking log-ons hit one billion

20 December 2012

  • Lloyds TSB, Halifax and Bank of Scotland celebrate their customers’ billionth log-on
  • One billion is the equivalent of the whole of the UK population logging on 16 times
  • The Group reviews the digital developments of 2012

Lloyds Banking Group has this week passed the milestone of one billion internet banking log-ons across Lloyds TSB, Bank of Scotland, and Halifax in 2012, with an average of over three million customers logging on a day.

The Group has seen its active internet banking customers increase by 1.1 million in the past year to 9.3 million and has grown the number of mobile banking users to three million since the service launched a year ago. In fact, a third of internet banking log-ons are made via a mobile device.

Ashley Machin, Managing Director of Group Digital at Lloyds Banking Group, said:
“Reaching one billion internet banking log-ons is a major milestone for Lloyds, and demonstrates that UK consumers are living more and more of their lives through technology and the application of it, including their banking.

We need to make sure customers can bank with us where they live their lives, which is why Lloyds Banking Group has and will continue to make major investments in its digital channels.”

Already this year, Lloyds Banking Group has used its digital channels to transform its customer relationships, introducing a number of services and features to help make banking as easy as possible. These include:

Mobile banking app
The first bank in the world to launch an app across all four mobile platforms, the Lloyds TSB app was ranked the No.1 free app on the Apple app store. Not only can it be used to access internet banking, it can also be used to find the nearest cash machine or branch and to look up useful contacts, for example, the number to report a lost or stolen card.

Halifax Homefinder app
A pioneering smartphone app that helps people with everything they need when moving home or taking their first steps into the property market. Packed full of features it enables searches for properties; shows properties for sale while out and about using the phone’s camera; helps users estimate how much they might be able to borrow; and add their own pictures, comments and ratings on rooms and properties.

Enhancements to Money Manager
New features have been added to the Lloyds TSB Money Manager to give customers even greater understanding and control of their finances. They can set up and link savings goals to specified savings accounts and track the progress of their goals with easy-to-read charts. They can also now create spending plans and can set monthly limits to categories to help avoid overspending.

Savings products through mobile banking
An eSavings account (Lloyds TSB), Online Saver (Halifax) or an Internet Saver account (Bank of Scotland) are now offered through Mobile Banking, with both the process and screens specially adapted for mobile phones. The application process is quick and easy, and the account can be set up without having to go to a computer.

Online international payments
Whether it is to pay an overseas supplier or to send gifts to family or friends abroad, online international payments enables Internet Banking registered retail and business banking customers to make online payments efficiently and securely to almost anywhere in the world.

Quicker and simpler business banking
Business banking customers now have greater control over their day-to-day online banking. They can nominate users for online business banking with either full or ‘view only’ access. Also, customers reliant on two or more signatories to sign cheques can now process such payments online.

Affordable loan options
Changes have been made to the application process to help customers successfully achieve all or part of their loan requirements online. If a customer applies for a loan they can’t afford, rather than reject their application, they are offered more affordable payment options.

Managing mortgages online
Lloyds TSB retail mortgage customers can now see their mortgage account details online, check details of their mortgage account, including a transaction summary for the past 12 months, check any sub-account details, including the interest rate.

2013 plans
Next year is set to be a busy one with lots of exciting developments planned for Lloyds Banking Group’s retail and business banking customers.

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