Change Manager

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End date

Wednesday 12 February 2025

Salary range

£78,849 - £87,610

Agile Working Options

Hybrid Working

Job description

Job Title:          Change Manager – Lloyds Living

Location:          London

Hours:               Full-time

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this opportunity

Lloyds Living is the Group’s Private Rental Subsidiary. Its purpose is to Help Britain Prosper through improving access to good quality, affordable rental homes across the UK whilst delivering diverse and sustainable financial return to Group.

The intention is to work with leading house builders, and other participants, through strategic partnerships to identify sites and support the building of additional housing, with Lloyds Living buying the rental element of these new developments and then letting the properties to customers.

As well as ensuring continued support for the house building sector this will also help to address the continued increase in demand for rental properties. The properties, which will be incremental stock to the UK, will provide modern, good quality homes to meet the demands of a growing rental market, and they will be within easy reach of local transport, amenities and leisure facilities.

As Change Manager, you’ll be working closely with the Lloyds Living Change team and Lloyds Living business areas, to help build an effective operating platform to enable Lloyds Living to grow and scale at the pace it requires. The job will require vendor engagement, primarily working with third-party SaaS solutions, ensuring business requirements can be met.

Key responsibilities include;

  • Requirements Elicitation and Management: You’ll lead, design and facilitate business engagements to establish scope, business needs, project objectives, outcomes and expectations on business processes. Overseeing end-to-end traceability against quality business requirements using appropriate tools and templates.
  • Process Analysis: Analysis of end-to-end processes to identify where optimisation/efficiency can be improved. Documentation of ‘as-is’ and ‘to-be’ processes, using Microsoft Visio.
  • Solution Assessment & Validation: You’ll engage with key stakeholders to influence the solution design to meet business goals, scope and strategy requirements. Providing input into the identification and delivery of project benefits, traceability of requirements and impact of solutions. Supporting testing and implementation.
  • Consultancy Advice & Domain Knowledge: Developing good knowledge across Lloyds Living functions, understanding interdependency and the impact of change to provide informed consultancy advice, independent review and quality assurance.
  • Stakeholder Management: You’ll build and maintain networks with a diverse group of business stakeholders, and suppliers to influence and support the delivery of projects.
  • Risk: Continuously monitor projects for business analysis risk issues and regulatory compliance and take appropriate steps to mitigate.

What You'll Need:

  • Proven Change Management experience, typically gained on complex projects with exposure to senior stakeholders and ideally within the financial or PRS sector.
  • Has demonstrated the ability to investigate business requirements, problems and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes.
  • Has extensive experience of applying analytical techniques to identify underlying issues and business needs.
  • Ability to develop strong relationships with diverse group of stakeholders through open communication, partnership and consistent delivery.
  • Flexibility and ability to work on numerous varied tasks with competing priorities and organise delivery accordingly.

About working for us

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. 
As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include longterm health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern. 
If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants 
with a disability, whose application meets the minimum criteria for the advertised job role.
We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health 
condition or neurodivergent condition. If you’d like an adjustment to the recruitment process just let us know.

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you!

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At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.