Our purpose and strategy
Our purpose is Helping Britain Prosper.
Our purpose is Helping Britain Prosper.
We have an important role to play in creating a more sustainable and inclusive future.
Lloyds Banking Group incorporates many household names.
As with all necessary struggles it’s often the actions of brilliant and tenacious individuals that create lasting change.
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Charlie Nunn meets our clients at Newlyns Farm, to talk about the part they play in their local community.
Our colleagues' health and wellbeing is our number one priority.
Lloyds Banking Group and Crisis have announced that they are extending their partnership, in response to the clear societal need for more affordable homes across the UK.
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Disclosures relating to our strategic, financial, operational, environmental and social performance.
Latest and archived results for Lloyds Banking Group and its main subsidiaries.
See all the key dates in the financial year.
Higher, more sustainable returns as we continue to Help Britain Prosper.
Information and key documents for the wide range of securities issued by Lloyds Banking Group and its entities.
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Lloyds Banking Group is the first FTSE 100 company to implement Signly on its job search pages.
It's the alphabet that no child should have to learn.
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If you want to bring your knowledge and skills to a truly transformative, widescale digital environment, we’d love to hear from you.
Xinyi is pioneering AI and advanced analytics at the Group alongside her part-time role as a concert pianist.
Lloyds Banking Group is best known for its portfolio of financial services brands.
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Our purpose is Helping Britain Prosper.
We have an important role to play in creating a more sustainable and inclusive future.
Lloyds Banking Group incorporates many household names.
As with all necessary struggles it’s often the actions of brilliant and tenacious individuals that create lasting change.
Charlie Nunn meets our clients at Newlyns Farm, to talk about the part they play in their local community.
Our colleagues' health and wellbeing is our number one priority.
Lloyds Banking Group and Crisis have announced that they are extending their partnership, in response to the clear societal need for more affordable homes across the UK.
Disclosures relating to our strategic, financial, operational, environmental and social performance.
Latest and archived results for Lloyds Banking Group and its main subsidiaries.
See all the key dates in the financial year.
Higher, more sustainable returns as we continue to Help Britain Prosper.
Information and key documents for the wide range of securities issued by Lloyds Banking Group and its entities.
Lloyds Banking Group is the first FTSE 100 company to implement Signly on its job search pages.
It's the alphabet that no child should have to learn.
If you want to bring your knowledge and skills to a truly transformative, widescale digital environment, we’d love to hear from you.
Xinyi is pioneering AI and advanced analytics at the Group alongside her part-time role as a concert pianist.
Lloyds Banking Group is best known for its portfolio of financial services brands.
Help us empower our people and Help Britain Prosper
Lloyds Banking Group is dedicated to delivering high-quality apprenticeship experiences, ensuring that everyone has the opportunity to reach their full potential.
This is an opportunity to learn skills, gain a qualification and earn a salary, all while playing an important role in shaping finance as force for good.
Be a key player in our support transformation. Learn new skills, bring your ideas to life on and help us power up better, faster, and safer ways to support our customers. With endless growth opportunities, grab the chance to start a career that means something.
Working Pattern:
Initially, working in the office will be required for most of the time as you settle into your role. Later on, aim to transition to a hybrid working model, where you will be expected to be at your base location for minimum of 40% of your time. This arrangement will require approval from your line manager.
1.Shift Duration and Timing:
Night Shift: 6:45 PM to 7:00 AM
2.Shift Distribution:
4 week rolling shift pattern, each shift lasting 12 hours 15 mins with a total of 2 hours of breaks given across the shift.
These shifts will include both day and night shifts including weekends and bank holidays
3.Weekend Shifts:
2 consecutive weekends per month (Friday, Saturday, Sunday: days, Friday, Saturday Sunday: nights)
During your initial two weeks at Lloyds Banking Group, you will be assigned to day shifts as part of the induction program. Specific hours will be communicated upon the completion of the recruitment process. Following this induction period, you'll transition to a rotational shift pattern to commence your learning.
What you’ll learn
Are you passionate about technology and dedicated to keeping the UK's largest retail bank operational all year round? If so, our IT 24x7 Incident Operations team could be the perfect fit for you.
During this two-year apprenticeship, you will specialise in first-line event and alert management within our 24x7 Incident Operations function. This role offers the opportunity to immerse yourself in various technology and process disciplines, including IT Incident, Problem and Change Management, Windows, Cloud platforms, Mainframe, and more.
You'll be making a real impact on millions of customers, businesses, and communities.
As part of your Level 3 apprenticeship, you will cover topics such as:
Configuration, maintenance and repair of systems faults
Support for the roll-out of installation and commission of new systems or upgrades
Continual improvement, business continuity and resilience
Customer Service and support
Security and Legislation; Digital security
Data management
Digital Information Management Systems Operation
Business and decision-making skills
Why Lloyds Banking Group?
We’re the UK’s largest digital bank, with 22 million digitally active customers. But we’re just getting started. That’s why we’re investing up to £3bn each year in cutting-edge tech like AI and cloud technology. We’re transforming our business in countless ways, from Fintech collaborations to creating a tech-driven learning culture.
What you’ll need to apply
These grades can be predicted, but any offer made to you will be conditional upon successful achievement of these qualifications.
Whilst we welcome candidates who have a degree, this cannot be in a field related to the apprenticeship due to a crossover in learning. We’ll request a copy of your degree module transcript to review if your degree may contain prior learning.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.
Important information
Due to Home Office requirements regarding Skilled Workers, we’re unable to accept applications for visa sponsorship for our apprenticeship roles as the proposed salary for the role does not meet the minimum threshold – if this situation applies to you, please consider looking for other vacancies which may be more suitable.
Salary
You will join us on a fixed apprenticeship salary. Upon successful completion of the apprenticeship, you will be re-graded, with your pay range consistent with the job family for your business area.
We also offer a wide-ranging benefits package, which includes:
If you’re excited by the thought of becoming part of our 24x7 Incident Operations team, get in touch. We’d love to hear from you.
The closing date to apply for this opportunity is 16th March 2025
Our roles generate a lot of interest and occasionally we need close for applications earlier than originally advertised. If you think working with us could be right for you, please apply now and see where an apprenticeship with us can take you!
If you have any queries regarding the recruitment process, please email lloydsbankinggroup@cappfinity.com and a member of our team will be happy to help and will reply within 3 working days (Monday – Friday).
Please note that other LBG recruitment mailboxes are unable to answer questions related to apprenticeship recruitment.
Can't find the role you want right now?
By joining our Talent Community your profile will be visible to our recruitment teams, who are constantly looking to match outstanding talent with our current and future opportunities. Just complete the short form and we’ll be able to keep you up to date.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.