Assistant Product Manager - 12 Month FTC/Secondment

JOB TITLE: Assistant Product Manager, Homes – 12 Month FTC/Secondment

SALARY: The salary banding for this role is £39,825 - £44,250

LOCATION: Chester, Manchester, Bristol, Halifax, Leeds or London

HOURS: 35 hours, full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

We are passionate about fostering a cognitively diverse workforce within an inclusive environment that enables our team members to perform at their best. Our exceptional engagement scores reflect our commitment to people development, providing support for work-life balance, including those who are working parents.

We’ll ensure that individuals with disabilities and neurodiversity are provided reasonable adjustments to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let us know if there is any support that you need.

About this opportunity

An opportunity is available to join Lloyds Banking Group, the largest mortgage lender in the UK with over £300 billion in balances, serving the needs of 2.5 million customers, as an Assistant Product Manager. You’ll assist in the development, coordination and monitoring of products/channels. Interpreting complex processes and analysis, anticipating customer needs.

We're seeking a dynamic and data-driven individual to join our Mortgage Product Management team, dedicated to the ongoing management and enhancement of our mortgage portfolio. We're passionate about fostering a cognitively diverse workforce within an inclusive environment that enables our team members to perform at their best. Our exceptional engagement scores reflect our commitment to people development, providing support for work-life balance, including those who are working parents.

Our team manages the Group’s mortgage portfolio, which includes multiple brands and various types of mortgage products. We ensure that the treatment and outcomes for our existing mortgage customers align with regulatory requirements and internal policies. We seek problem solvers who are attentive to detail and committed to good customer outcomes with a strong sense of determination and drive.

What will I be doing?

• Data and Analytics:  Support the Utilisation of data and analytics to inform product decisions, track performance, and find opportunities for improvement. Assist with crafting and updating dashboards and reports for monitoring performance.

• Strategy and Delivery: Contribute to defining and delivering the strategy of customer management and treatment strategies, balancing the business, conduct and customer contexts.

• Customer Collaboration: Collaborate with Channel, Operations, Risk, Legal and our Platform teams to assist in coordinating a wide range of initiatives and projects across Homes. 

• Customer-Centric: Help build an understanding of customer behaviour and product performance whilst evaluating conduct and business risks.

Why Lloyds Banking Group

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you’ll need

• A degree or of degree calibre

• Mortgage Experience: Some background in mortgage products, with experience in supporting the management and enhancement of product portfolios in the financial services industry.

• Analytical Abilities: Proficient in using various analytical tools and Management Information (MI) systems to scrutinise and manipulate data, deriving actionable insights and supporting critical initiatives.

• Partner Influence: Ability to navigate and influence relationships to drive improvements that benefit customers.

• Customer-Centric Approach: Always puts customers first, ensuring their needs are prioritised and exceptional outcomes are delivered.

• Effective Communication: Excels in both written and verbal communication, confidently presenting evidence-based conclusions and recommendations at all levels.

• Innovative Problem Solving: Uses creative and bold approaches to tackle complex problems, enhancing customer experiences.

• Comprehensive Risk Management: Assesses risks from all perspectives, identifying mitigants and strengthening the control framework.

• Strategic Critical Thinking: Evaluates current strategies, identifies areas for improvement, and develops innovative solutions.

• Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from underrepresented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know

We also offer a wide ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.