Product Intelligence Analyst

JOB TITLE: Product Intelligence Analyst

LOCATION: Bristol or London

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in one of our office hubs mentioned above

About this opportunity

Do you want to be part of the largest transformation in financial services in a generation? Lloyds Banking Group is investing over £2bn pounds in delivering growth over the next 3 years, including considerable investment in our transformation to a data and technology led organisation.

The Personalised Experiences and Communications platform (PEC) sits at the heart of this transformation, working with the second largest customer dataset in the UK, as well as the latest tools available through Google’s Cloud Platform, to enable the delivery of real-time personalised experiences for customer across our market leading brands and channels.

We are seeking a Product Intelligence Analyst who can be part of the establishment of a culture of continuous improvement. Someone who is as committed to embedding data-driven decision-making as we are! If this sounds like you, then we’d love to hear from you!

About us

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.

Key Accountabilities

• Help embed the practice of ‘continuous product discovery’ into Platform ways of working, integrating actionable insight into every stage of the product development process.

• Apply appropriate analytical techniques to uncover insights into customer behaviour and product performance, enabling data-driven decisions that enhance user engagement and optimise business outcomes.

• Help embed an innovation mindset across the Platform through the development of consistent experimentation frameworks.

• Develop performance measurement frameworks to effectively evidence progress against strategic goals and drive next best actions.

• Collaborate to uncover opportunities for data improvement to support and craft specific key results.

• Be part of and help shape a Platform wide analytical community to define and embed best practice.

• Establish strong relationships with a broad range of business and technical partners from across the organisation.

• Create ongoing evidence to provide constructive challenge to the strategic direction of the Platform and its Products.

• Maintain continuity whilst navigating the LBG data transition from GDW to GCP.

Key skills

• Previous experience in Business Intelligence & Analytics.

• Strong communication skills and the ability to collaborate effectively with a wide range of stakeholders, both technical and non-technical.

• An ability to tell stories through data and dashboards to an audience that may or may not be data savvy.

• A strong background in SQL with proficient understand of the Group Data Warehouse (GDW) and a desire to learn and utilise Google Cloud Platform (GCP) & Big Query.

• Experience of Data Visualisation tools such as Tableau or Power BI with an eye on future visualisation tools (Looker)

• A proven understanding of the data landscape, both structured and unstructured.

• A strong communicator with great influencing skills

• The desire to make a difference!

• A good knowledge of dashboard principles and what ‘good looks like’ when it comes to dashboard development is key.

• An understanding of JIRA and Confluence is a nice to have but not crucial.

• Strong Business Acumen with a good understanding of all aspects of financial services

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey!