Workplace Culture & Community Lead

About this opportunity

We are Workplace Experience, and we want everyone to love their workplace—whether in our head office locations, branches or at home. Expectations of our colleagues have never been higher, and we adapt quickly to respond to emerging challenges and opportunities—from the culture we want in our spaces to making sure everyone is safe and able to work effectively.

As Workplace Culture & Community Lead, you’ll shape and oversee our Groupwide Workplace Communities operating model across UK & International hubs, translating strategy into delivery through clear frameworks, measurable objectives and effective BAU operations. You’ll enable our Executive Community Leaders with direction, insight and support, and partner closely with multiple People propositions to align community activity to our wider Group objectives.

Key responsibilities include:-

• Lead and oversight Groupwide Workplace Communities operating model

• Develop strategy, framework implementation & BAU run of Community structure across all UK hub locations

• Responsible for delivery of retail workplace engagement / Community proposition activity

• Lead & line manage Culture & Community team members

• Define Workplace Communities objectives and KPI’s.

• Lead facilitation of annual Hub Lead F2F offsite

• Facilitating and running of monthly Community Leader Connect Forum with all site leaders

• Manage relationship with People propositions and teams aligning our Workplace Communities to wider People and Group objectives (working collaboratively with EVP, Culture, GCA, Learning & Development etc)

• Lead strategy and operationalisation of workplace induction session across all hub location – supporting compliance, culture and experience for all new starters. Key role in supporting Group Induction journey ‘must-win’ project.

• Define and manage Workplace Community Leaders objectives and measures

• Management of local volunteer squads – ensuring impetus and guidance provided

• Ensuring Communities model compliance with H&S and other governance requirements

• Engagement with location Leadership Groups (G+), driving meaningful action and alignment to Group Workplace initiatives

• Support conversations between Workplace Community Leaders & GEC Sponsors

• Inform and support broader Workplace Experiential initiatives and change e.g. catering updates, operational changes

• Ensure interlock and alignment with Workplace operations teams

• Oversight communities budget & expense platform

• Ownership and integration of the Sports & Social Proposition refresh

• Lead workplace behavioral intervention framework

• Develop strategic direction for central Community Events – interlocking with key business partners & Events delivery teams to align with Group objectives

• Support building of social enterprise hubs within our key locations

• Develop aligned strategy with DE&I. Helping magnify impact of our colleague networks and communities with intersectional activity.

Why Lloyds Banking Group

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you!

What you’ll need

• Experience leading culture, community or people engagement programs across multiple business areas

• Confidence engaging senior stakeholders (G+ leaders and executive sponsors) and constructively challenging when needed

• Proven ability to design strategy and operationalise frameworks, governance and BAU delivery

• Ability to define KPIs, build scorecards and share insights through compelling narratives

• Strong written and visual communication for executive audiences (agendas, papers, presentations)

• Awareness of workplace compliance and governance (incl. Health & Safety)

• Budget stewardship and expense governance with an ROI mindset

• Experience delivering cultural or behavioral change initiatives.

And any experience of these would be really useful

• Line management experience with a focus on coaching, performance and capability

• You’re familiar with hybrid community-building, including remote-first

• Strong awareness of existing LBG colleague propositions

• You have experience driving inclusion, diversity and social enterprise initiatives

• You’re adept at facilitating listening sessions and cross-functional working groups

• You’re comfortable with collaboration and reporting tools (e.g., SharePoint, Teams).

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.