WHAT ARE THE Qualities we look for?
We ask all our Lloyds Bank colleagues to live and breathe our three unique behaviours and embody them in every interaction with customers, They are:
It’s really important that you can empathise with your customers. Money matters aren’t always straightforward – but by putting yourself into other people’s shoes, you’ll be best placed to find the right solutions.
We show our empathy by actively listening to each of our customers and focusing on putting their needs before everything else.
We want to be known for our dedication, so it makes sense that the people who work with us share that dedication. You’ll take pride in your work, and get a real sense of satisfaction from helping so many different people.
We show our dedication by actively helping each of our customers better manage their money and business, always offering them all the support they need.
Because we think the best way to deliver great service is to fully understand our products, services and the world around us, we expect our teams to be highly knowledgeable.
Our training will cover all the essentials, but we’d also like all our colleagues to have a real passion for learning – for taking their knowledge further and further.
To hear our colleagues bring these behaviours to life, please click here.
If that sounds like you and you’d love to put those qualities to good use, just get in touch.