We put ourselves in our customers’ shoes which means we think about the customers’ experience and design our processes around what matters to them. Our colleagues are empowered to challenge and share ideas and suggestions. We ensure our colleagues have the right knowledge and training to get it right first time and we support each other in our personal development.
We are open, respectful and honest with each other and work as one team. As we are based all around the country, we are passionate about supporting the communities in which we work and live.
Chartered Banker Foundation
Our colleagues in customer facing roles are assessed against the Chartered Banker Foundation Standard annually. The standard supports our vision to become best bank for customers, making sure we have the highest professional and ethical standards in place.
Achievement of the Standard recognises that you demonstrate all the right behaviours, knowledge and skills in your day-to-day role.
You can find out more here