Customer Service

Customer Service

Department Overview

Our vision is to be the best and most responsive customer service organisation in the UK, particularly for handling complaints.

To do this we are working hard to deliver exceptional performance through learning and getting feedback from our customers and colleagues, building internal partnerships and strong external relationships with our regulator and ombudsman.

We aim to always do the right thing for our customers.

Best Bank for Customers

Our success is a critical component in the Group achieving its vision of becoming the best bank for customers. The way we handle complaints is vital to establishing and improving the Group’s reputation.

Customer Services is currently located in multiple sites throughout the UK, each specialising in complaints for different product areas or channels.

Meet our Colleagues

Our colleagues come from all walks of life, all dedicated to putting our customers at the heart of what they do. Find out what they have to say about working at Lloyds Banking Group.

See what our colleagues say

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