Charlie Nunn, Group Chief Executive, reflects on the 12 months since launching our new strategy and what’s to come in 2023.

Charlie Nunn
Group Chief Executive
22 February 2023
3 min read

Twelve months ago, we launched our new strategy. 

Since setting out our three to five year plan for Lloyds Banking Group in February 2022, we’ve adapted to new challenges as rises in interest rates, inflation and the cost of living all continue to have a significant impact on the economy and our customers. 

Despite the uncertain economic environment, we’ve made good progress on what we set out to do. Today we published our financial results, reaffirming our commitment to our core purpose of helping Britain prosper by creating a more sustainable and inclusive future for people and businesses. 

When people ask me about the Group’s aims and ambitions, what immediately comes to mind is the ways we can make a positive impact on the lives of our customers. Being able to show how we’re shaping finance as a force for good needs to run through every decision we make. I’m proud of the work our colleagues have been doing this year to support communities across the UK. 

"We made easy to access assistance a key priority and expanded our specialist online customer support, with over 5,000 customers accessing our digital financial resilience tools every single day."


"We know we have a leadership role to play among our industry, and wider UK business, if we want to achieve a sustainable and inclusive future for our customers and communities."

About the author Charlie Nunn

Charlie has over 25 years’ experience in the financial services sector. Prior to joining the Group in August 2021, Charlie held a range of leadership positions at HSBC, including Global Chief Executive, Wealth and Personal Banking, and Group Head of Wealth Management and Digital, as well as Global Chief Operating Officer of Retail Banking and Wealth Management.

Charlie began his career at Accenture, where he worked for 13 years in the US, France, Switzerland and the UK before being made a Partner. He then moved to McKinsey & Co. as a Senior Partner, leading on projects for five years.

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