Strategic Update 2011

Our aim is to become the best bank for customers. We have around 30 million customers, iconic brands, including Lloyds TSB, Halifax, Bank of Scotland and Scottish Widows, and high-quality, committed people. We will unlock the potential in this franchise over time by creating a simpler, more agile and responsive organisation, and by making substantial investments in better-value products and services for our customers, to deliver strong, stable and sustainable returns for our shareholders.

António Horta-Osório, Group Chief Executive

2011jun30 - strategic review table
30 June 2011

Announcement (PDF)


Slide presentation (PDF)


Transcript (PDF)








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