General FAQs

If your query isn't answered below then please do not hesitate to contact us.

As the press office for Lloyds Banking Group we handle enquiries from members of the media.  Students looking for further information about the Group should consider the following resources:

Journalists interested in using one of the Lloyds Banking Group logos should contact us for more information.

Journalists interested in using Lloyds Banking Group images should contact us for more information.

Due to the volume of suppliers associated with Lloyds Banking Group we are unable to support or authorise third party press releases.

We take pride in looking after our customers and providing an exceptional customer service. If customers are unhappy we would like to know about it. The following link provides more detail on our complaints procedure:

For security reasons we do not allow filming or photography within any of our branches.

We offer a 24 hour service to the media. If you are a journalist with a media enquiry you can contact us on +44 (0) 20 7356 2374.