Ensuring NHS workers can be paid
An NHS nurse who came from Myanmar to work in a hospital tried to open an account in their local Lloyds Bank branch, but was missing critical information in the employment letter from the hospital.
Lloyds colleague Samantha Griffiths explained to the customer what information she needed her employer to provide. Sam then gave the customer business cards for any of her hospital colleagues who may also need help.
The next morning a number of the customers colleagues were waiting at the door to speak to her – and Sam quickly recognised critical information missing from their employment letters.
Not only did she explain this to the customers, but she called the HR department at the hospital to explain that the omission was hindering the opening of accounts of their staff, and asked that they start to include this in the letters of employment moving ahead.
The HR team did so and couldn’t believe that Sam had taken the time to make the call. It was a huge help to the hospital from an admin perspective, as well as ensuring nurses from overseas can open accounts and be paid.