Supporting the NHS

Ensuring NHS workers can be paid

An NHS nurse who came from Myanmar to work in a hospital tried to open an account in their local Lloyds Bank branch, but was missing critical information in the employment letter from the hospital.

Lloyds colleague Samantha Griffiths explained to the customer what information she needed her employer to provide. Sam then gave the customer business cards for any of her hospital colleagues who may also need help.

The next morning a number of the customers colleagues were waiting at the door to speak to her – and Sam quickly recognised critical information missing from their employment letters.

Not only did she explain this to the customers, but she called the HR department at the hospital to explain that the omission was hindering the opening of accounts of their staff, and asked that they start to include this in the letters of employment moving ahead.

The HR team did so and couldn’t believe that Sam had taken the time to make the call. It was a huge help to the hospital from an admin perspective, as well as ensuring nurses from overseas can open accounts and be paid. 

Flexible working means more time for volunteering

Having always had a culture of volunteering within the team and having already helped out in many areas of her local community, colleague 
Andrea Jerome started the process to become an NHS volunteer last year. 

It couldn’t have been timelier as she is now, more than ever, able to generously donate her time to the A&E department at the Royal Sussex County Hospital. 

Andrea has been accompanying patients to the X-ray department and guiding them along the new routes through the hospital.

She’s also been asking people to observe social distancing in the queue outside A&E, outlining the new queuing system and the policy regarding friends and relatives, as well as explaining what happens once they’ve been checked in.

Her help frees up the medical staff to concentrate on patient checks and treatment.

It is great to feel useful, and living alone there is the unexpected benefit of being legitimately out of the house and talking to people. Sobering too, as I am mostly stationed near the ambulance bays.

Andrea Jerome, Requirements Manager

Mask making

Colleague Claire Scarborough  has many family members and vulnerable friends who’ve been isolating for 12 weeks during the coronavirus pandemic due to their health issues.

This resulted in her shopping for five households, and so she made herself a facemask to wear while out and about.

After posting a picture of the mask on Facebook, Claire was approached by a friend who worked at her local doctor’s surgery asking if she could make more. It then escalated to requests from the police and her local hospital.

Claire is currently making as many as she can in her spare time to donate to those in need.

Never in my wildest dreams did I think I’d ever be making one, let alone wearing one. I’m so pleased I can help by making these for people.

Claire Scarborough, Senior Business Support Assistant