About the plan
We launched the Plan in 2014, drawing on advice about how to shape it from our senior leaders and many external stakeholders, including our Independent Stakeholder Panel and Foundations. In 2016, we adjusted the Plan to make it more ambitious and more measurable
As part of the fabric of Britain, we can see first hand the challenges Britain faces through our operations and our 75,000 colleagues. The Plan is core to our strategy. We know from long experience that when Britain prospers we do too, so the Plan is an investment in our collective long-term success. It supports our strategy to become the best bank for customers and it’s fundamental to rebuilding trust in our brands and sector.