Cookie notice

How your personal information is used by Lloyds Banking Group

Last updated 12 August 2016


Lloyds Banking Group is committed to protecting you and any data (anonymous or otherwise) that we collect about you online. This section tells you how we use cookies, why, and how this allows us to improve our service. It also tells you how you can manage what cookies are stored on your device.

We call it our Cookies Policy. By using our websites (through any device) you agree that this Cookies Policy applies to that use in addition to any other terms and conditions which may apply. We reserve the right to make changes to our Cookies Policy. Any changes will appear here and become effective immediately. Your continued use of our websites is taken as meaning that you agree to such changes

What is a cookie?

Cookies are files containing small amounts of information which are downloaded to the device you use when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie.

Cookies do lots of different and useful jobs, such as remembering your preferences, and generally improving your online experience. There are different types of cookies. They all work in the same way, but have minor differences. Persistent cookies Persistent cookies last after you have closed your browser, and allow a website to remember your actions and preferences.

Sometimes persistent cookies are used by websites to provide targeted advertising based on the browsing history of the device. We also use persistent cookies to allow us to analyse customer visits to our site, for example, our cookie named “LBG_Notice”. These cookies help us to understand how customers arrive at and use our site so we can improve the user experience.

What if I don't want to accept cookies? 

You can block or restrict cookies set by any website – including Lloyds Banking Group websites – through the browser settings on each browser you use, on each device you use to access the Internet. However, you can allow cookies from specific websites by making them “trusted websites” in your Internet browser.

For more information on how to do this in popular web browsers (Internet Explorer, Google Chrome, Firefox and Safari), watch one of our short video guides.

For information on how to do this on a wider variety of browsers go to All about cookies.