Becoming the best bank for customers

Our ambition is to become the best bank for customers and our purpose is to help Britain prosper.

Doing business responsibly is integral to our Group strategy and to our Helping Britain Prosper Plan, a set of public commitments to help tackle some of the social and economic issues facing people, businesses and communities today, over and above our everyday business activities.

Reporting about our performance as a responsible business

This year, we have evolved the way we report about our performance as a responsible business, to make it more integrated with our wider financial reporting.

 Our Annual Report and Accounts 2015 covers responsible business in detail, including the most material issues identified by our stakeholders, and in the context of our three-year strategy.

 We explain how we identified the responsible business issues that are addressed this year in our Materiality Report.

 A comprehensive index of all the responsible business issues covered in our 2015 reporting suite is provided in our GRI Index.