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Service Designer (12-Month FTC/Secondment)

  • Salary range
    £61,344 - £68,160
  • Location
    Manchester
  • End date
    Wednesday 24 June 2026
  • Job type
    Fixed Term Contract (Fixed Term)

Posted date

Posted 5 days ago

Job ID

151563

We're rebooting an icon and building the future of finance.

Find out why you should join us.

Agile Working Options

Job Share; Hybrid Working

Job description

JOB TITLE: Service Designer (12-Month FTC/Secondment)

SALARY: £61,344 - £68,160

LOCATION: Manchester
GRADE: E
HOURS: Full Time
DURATION: 12-Months

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the Manchester office.

Occasional travel to other group locations (e.g. Leeds, London, and Edinburgh), may be required.

About this opportunity
The Service Designer shapes end-to-end services across people, process, technology, and data within a fast-moving innovation environment. Working from early discovery through MVP and scale, they help teams frame problems, design comprehensive service experiences, and make evidence-led decisions in ambiguous spaces.
 

What you'll need
Essential Skills/Experience:

  • Design-Led Discovery & Insight Sensemaking - Leads discovery, synthesises insights across customer, market, and data signals, and frames opportunities in low-information environments.

  • End-to-End Service Architecture & Systems Thinking - Designs service blueprints and maps dependencies across journeys, operations, platforms, and teams.

  • Decision Leadership & Experimentation - Applies hypothesis-led thinking, JTBD, and lightweight experimentation to guide product and service direction.

  • Technical & Operational Awareness - Designs within platform, API, and legacy constraints while using AI/LLM tools responsibly to accelerate service design workflows.

  • Co-Creation & Collaborator Facilitation - Brings together business, engineering, and customer perspectives to align desirability, feasibility, and viability.


Desirable Skills/Experience:

  • Value proposition and business model design

  • Operating model and service scaling experience

  • Speculative / future-back design approaches

  • Coaching and craft leadership within innovation teams

  • Outcome-focused attitude using metrics and analytics

About the team
The Group Innovation team sits within the GCOO organisation and focuses on turning bold ideas into real, scalable outcomes. Working in a fast-paced, startup-like environment, the team rapidly explores and validates new opportunities by testing customer desirability, business viability, and technical feasibility.

Through experimentation, design, and cross-functional collaboration, Group Innovation helps shape future propositions, unlock new growth areas, and bring ground breaking concepts from idea to delivery.

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.



We also offer a wide-ranging benefits package, which includes:

  • A generous pension contribution of up to 15%

  • An annual performance-related bonus

  • Share schemes including free shares

  • Benefits you can adapt to your lifestyle, such as discounted shopping

  • 30 days’ holiday, with bank holidays on top

  • A range of wellbeing initiatives and generous parental leave policies 


Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!
    Apply now Search for more roles

    Think all banks are the same? You'd be wrong.

    We're a fast paced, forward thinking business that's shaping finance as a force for good.
    A bank that's empowering its people to innovate, explore possibilities and grow with purpose.

    Think all banks are the same? You'd be wrong.

    We're a fast paced, forward thinking business that's shaping finance as a force for good.
    A bank that's empowering its people to innovate, explore possibilities and grow with purpose.

    Benefits that work for you

    Our benefits are designed to support you both in and out of work. We offer a competitive pay and benefits package including health insurance, pension, holiday allowance, family leave and flexible working. 

    Development and progression

    With us, your development is a priority, and we’ll ensure you have the right tools to grow and learn.

    Our offices

    Our newly renovated offices boast state-of-the-art tech and top-class facilities to help colleagues to connect, collaborate and thrive in an environment so they can do their best work for our customers. 

    A talent community for you

    Not ready to apply for anything just yet? Don't worry, join our talent community. We're matching amazing people to new opportunities every single day.
     

    Join our talent community

    At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

    We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.