Helping Britain Prosper: annual report and accounts 2019

See how we've been Helping Britain Prosper: annual report and accounts 2019
Group highlights
£3.0bn (33%)
Statutory profit after tax was lower, largely due to the additional PPI charge. Tax expense of £1.4 billion.
3.37p (+5%)
Progressive and sustainable ordinary dividend per share, including interim and final dividends.
27%
Total shareholder return increased, reflecting the increased ordinary dividend and higher share price.
7.8% (3.9)pp
Lower return on tangible equity given lower statutory profit.
48.5% (0.8)pp
Cost : income ratio continues to improve.
13.8% (0.1)pp
Common equity tier 1 ratio remains strong.
16.4m +4%
Digitally active customers continued to increase.
74% +1pp
Employee engagement index improved.
Group Chief Executive update
"We have made significant strategic progress and our performance continues to demonstrate the competitive advantage of our business model."
António Horta-Osório, Group Chief Executive

Helping Britain Prosper














Retail
£13.8 billion lent to people buying their first home.

Commercial Banking
>100,000 small businesses supported across the UK.

Insurance and Wealth
>350,000 people helped to save for their future.
Our strategic priorities
The Group's ambitious three-year strategic plan was launched in February 2018, and we are on track to acheive our targeted strategic outcomes.