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Group overview Directors António Horta-Osório William Chalmers Alan Dickinson Robin Budenberg Sarah Legg Lord Lupton CBE Amanda Mackenzie OBE Nick Prettejohn Stuart Sinclair Sara Weller CBE Catherine Woods Corporate governance Complaints data Ring-fencing

Our strategy Our external environment Our business model Risk management Leading customer experience Digitising the Group Maximising capabilities Transforming ways of working Strategy downloads

Our purpose Constituency factsheets Coronavirus and mental health The Big Conversation Volunteering during lockdown Delivering on our renewable commitment St Ives Castle resort fortifies future Photo agency can focus on the future Sussex pub group remains at the heart of communities Edinburgh garden centre stays in bloom Coronavirus switch for pet supplies business Vital social care services able to continue Mobility business moving forward BlueKit Medical boosts supply off PPE to NHS staff Supporting farmers through flooding Supporting British gin producers to export Securing jobs during the coronavirus crisis Supporting victims of domestic and economic abuse Empowering local communities for the future Partnering with the Woodland Trust Supporting British businesses Tackling domestic abuse

Financial downloads Interactive data charts Financial downloads archive: 2017-2009 Event presentations and webcasts

Fixed income investors Credit ratings Consent solicitation Capital issuance Unsecured funding Securitisation Penarth Master Issuer archive Permanent Master Trust archive Covered bonds Lloyds Bank covered bond archive Bank of Scotland residential mortgage covered bond archive Bank of Scotland social housing loan covered bond archive

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Benefits

Insight Reducing the carbon footprint of our operations Providing additional support for those impacted by domestic abuse What being a Black role model means to me A renewed focus on tackling climate change The Big Conversation regional events Feeling hopeful at the start of Black History Month What do you wish you knew about money at 20? Still the only Black lady in the room From Project Manager to published author Scottish Widows to divest from companies that pose ESG risk Appointment of new Group Chief Executive Cashback initiative launched in local communities Claudine Reid MBE to chair Black Business Advisory Committee 2020: a year that changed the world Open Source Mission What's next with our Race Action Plan? Q&A with Roland Guy

Press Releases 2020 Press Releases Lloyds Banking Group Lloyds Bank Halifax Bank of Scotland 2019 Press Releases Lloyds Banking Group Lloyds Bank Halifax Bank Of Scotland Lex Autolease Scottish Widows 2018 Press Releases Lloyds Banking Group Lloyds Bank Halifax Bank Of Scotland Black Horse Lex Autolease Mbna Scottish Widows Press Releases 2017 Lloyds Banking Group Lloyds Bank Halifax Bank Of Scotland Blackhorse Lex Autolease Mbna Scottish Widows 2016 Press Releases Lloyds Banking Group Lloyds Bank Halifax Bank Of Scotland Scottish Widows 2015 Lloyds Banking Group Lloyds Bank Halifax Bank Of Scotland Scottish Widows 2021 Press Releases Lloyds Bank Bank of Scotland Lloyds Banking Group Halifax

Coronavirus Support for customers Support for businesses Scotland The North Midlands Yorkshire Wales East of England London South East South West Adapting to new ways of working Directors to waive 2020 bonuses Statement on branch opening hours Statement following treasury coronavirus (covid-19) announcement