Frequently asked questions for suppliers

For general enquiries please contact your Supplier Relationship Manager or business contact in the first instance.

For queries about specific invoices you have sent us, please contact our Invoicing team by email: lloydsinvoiceenquiries@Lloydsbanking.com.

To amend any details, such as your VAT number, address, bank details, you can either email the changes as a pdf to Vendor Admin.

Or send a letter to:

Lloyds Banking Group
Invoices & Expenses - Vendor Admin
Group Finance
2nd Floor Princes Exchange
Earl Grey Street
Edinburgh
EH3 9BN

Please send any correspondence like this separately from any invoices.

Your Purchase  Order (PO) will be sent to you via the  Ariba Network.

For details, please see the Getting Paid page.

Invoices may be sent via the Ariba Network, which is our preferred method for receiving invoices, or as PDF by email.  The benefits of using the Ariba Network to our suppliers are better tracking of invoices, greater visibility and quicker processing times.    

For details, please see the Getting Paid page.

Please allow us 30 days to process payments. 

If you are registered with us on the Ariba Network, you can use that to check the status of your invoice. 

If a payment is incorrect, please contact us by email: lloydsinvoiceenquiries@Lloydsbanking.com.

We will issue a Remittance Advice to confirm when a payment has been made.  If you are not receiving a Remittance Advice please contact us by email: lloydsinvoiceenquiries@Lloydsbanking.com.

If you are registered with us on the Ariba Network, you can check the status of your payment. This will inform you whether the invoice has been processed and paid. Please check your Remittance Advice for the details of amount and the Bank Account it’s been paid.

Download our standard Terms and Conditions

To take part in any supplier or sourcing activity with Lloyds Banking Group, you will need to register with us on the Ariba Network – even if you already have an existing Ariba Network account. 

One of our Lloyds Banking Group Sourcing team will have asked you to take part in a sourcing activity, such as a contract renewal or new sourcing request – or to prepare for future activity.

Shortly after that you will receive an email from the Ariba Network, asking you to register with us. Please follow the link in the email to start the registration process.

Please use this guide to walk you through each step

If you get the warning message below when trying to Log in or Sign up (and it might appear more than once), please see our guidance on Managing duplicate accounts at the end of the registration guide.

‘Potential existing accounts'

We have noticed that there may already be an Ariba Network account registered by your company. Please review before you create a new account.’

In the first instance please contact your Supplier Relationship Manager or business contact. They will work with you to resolve any issues as quickly as possible.

If you do not know your Supplier Relationship Manager or the business contact that originally engaged you, please email Group Sourcing and they will find the right contact point for you. 

If your complaint is about a particular invoice please email our Invoicing team, providing the invoice number, value and date, plus where and when it was sent: lloydsinvoiceenquiries@Lloydsbanking.com.

We hope our suppliers feel able to raise concerns directly with their Supplier Relationship Manager. If this is not possible, they can use our confidential Whistleblowing service, which is available 24 hours a day, seven days a week.

Telephone - UK: 0800 0141 053
Email or visit the website.

The Group’s Whistleblowing calls are handled by Expolink, who are completely independent of the Group and experienced in dealing with Whistleblowing issues. The service is completely confidential and calls are not recorded.