Contact us

Shareholders – general enquiries

For administration of ordinary shares, change of address, change of ownership, dividend payments.

This email address is for private shareholders to raise general business questions only. We are unable to deal with enquiries of a personal nature. Please do not include any personal or confidential information as these emails are not encrypted.

Email: shareholderquestions@lloydsbanking.com

Telephone: 0371 384 2990

Textphone: 0371 384 2255

International: +44 (0)121 415 7066

Website: www.shareview.co.uk (Equiniti)

Write to: 

Equiniti Limited
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA

Institutional shareholders who have enquiries or need information relating to the Group’s strategy and financial performance can get in touch with our Investor Relations team using the contact details below.

Please note that the Investor Relations team have no access to bank or private shareholder account information, so are unable to answer individual account enquiries.

American Depositary Receipts

Lloyds Banking Group shares are traded in the USA through a New York Stock Exchange listed sponsored American Depositary Receipts (ADR) facility with The Bank of New York Mellon as the depositary.

Email: shrrelations@cpushareownerservices.com

www.mybnymdr.com

Telephone (US toll free): +1 888 269 2377 

International: +1 201 680 6825

Write to:

BNY Mellon Shareowner Services
150 Royall Street
Suite 101
Canton
MA 02021
USA 

Changing your details

Address, VAT number, email address change.

Email change request to: RAPVendorMaintenance@lloydsbanking.com

Submitting invoices

Note: always include PO number or Control Centre Code on the invoice.

Submit to: APInvoiceReceipt@lloydsbanking.com

See our invoice template (PDF, 0.5MB) for guidance.

Specific invoice issues

Any specific issues or complaints.

Email: APInvoiceReceipt@lloydsbanking.com

Outstanding payments

Checking the payment status of a submitted invoice.

Email: VIMQueriesOwners@lloydsbanking.com

General enquiries 

If you are an existing supplier please continue to contact your current relationship manager.
Otherwise please contact Group Sourcing.

Email: GroupSourcing@lloydsbanking.com

Fintech investment 

If you're a fintech looking for potential investment, please contact our dedicated team.

Email: FintechInvestment@lloydsbanking.com

Code of practice – guidance

We aspire to do business more responsibly.

We hope our suppliers feel able to raise concerns directly with their Supplier Relationship Manager. If this is not possible, they can use our confidential Whistleblowing service, which is available 24 hours a day, seven days a week.

Email: LBG@expolink.co.uk

Telephone: 0800 0141 053

The Group’s Whistleblowing calls are handled by Expolink, who are completely independent of the Group and experienced in dealing with Whistleblowing issues. The service is completely confidential and calls are not recorded.

www.expolink.co.uk/lbg