• AMC customer enquiries

    Bank of Scotland customer enquiries

    Birmingham Midshires customer enquiries

    Black Horse customer enquiries

    Cavendish Online customer enquiries

    Citra customer enquiries

    Embark Group customer enquiries

    Halifax customer enquiries

    IWeb customer enquiries

    LDC customer enquiries

    Lex Autolease customer enquiries

    Lloyds Bank customer enquiries

    MBNA customer enquiries

    Schroders personal wealth customer enquiries

    Scottish Widows customer enquiries

    Tusker customer enquiries

  • Shareholders – general enquiries

    For administration of ordinary shares, change of address, change of ownership, dividend payments.

    This email address is for private shareholders to raise general business questions only. We are unable to deal with enquiries of a personal nature. Please do not include any personal or confidential information as these emails are not encrypted.

    Email: LBGShareholderQueries@equiniti.com

    Telephone: 0371 384 2990

    Textphone: 0371 384 2255

    International: +44 (0)121 415 7066

    Website: www.shareview.co.uk (Equiniti)

    Write to: 

    Equiniti Limited
    Aspect House
    Spencer Road
    West Sussex
    BN99 6DA


    Institutional shareholders and analysts – contacts


    Institutional shareholders who have enquiries or need information relating to the Group’s strategy and financial performance can get in touch with our Investor Relations team using the contact details below.

    Please note that the Investor Relations team have no access to bank or private shareholder account information, so are unable to answer individual account enquiries.

    Douglas Radcliffe

    Group Investor Relations Director

    Telephone: 020 7356 1571

    Nora Thoden

    Director, Investor Relations – ESG

    Telephone: 020 7356 2334

    Tom Grantham

    Senior Manager, Investor Relations

    Telephone: 07851 440 091

    Sarah Robson

    Senior Manager, Investor Relations

    Telephone: 07494 513 983

    Hannah Boore

    Senior Manager – Corporate Reporting, Investor Relations

    Telephone: 020 7356 1800

    Diane Duffy

    Manager – Corporate Access, Investor Relations

    Telephone: 020 7356 2163

    Carys Thomas

    Carys Thomas

    Assistant Manager – Corporate Access, Investor Relations

    Telephone: 020 7356 1743

    Contact details for institutional shareholders and analysts

    Email: investor.relations@lloydsbanking.com

    Write to
    : Investor Relations,  Lloyds Banking Group plc, 25 Gresham Street, London EC2V 7HN

    Fixed income investors – contacts

    Liz Padley

    Liz Padley

    Managing Director, Capital and Term Funding

    Telephone: 07385 032 858

    Pascale Dorey

    Pascale Dorey

    Director, Debt Investor Relations

    Telephone: 07384 240 296

    Youmei Koh

    Youmei Koh

    Associate Director, Debt Investor Relations

    Telephone: 07385 019 903

    Contact details for fixed income investors


    Write to
    : Debt Investor Relations,  Lloyds Banking Group plc, 25 Gresham Street, London EC2V 7HN

    American Depositary Receipts

    Lloyds Banking Group shares are traded in the USA through a New York Stock Exchange listed sponsored American Depositary Receipts (ADR) facility with The Bank of New York Mellon as the depositary.

    Email: shrrelations@cpushareownerservices.com


    Telephone (US toll free): +1 888 269 2377 

    International: +1 201 680 6825

    Write to:

    BNY Mellon Shareowner Services
    150 Royall Street
    Suite 101
    MA 02021

  • Careers team

    Email: careers@lloydsbanking.com

    Disability support

    Help is available if you need assistance in submitting a job application.

    Telephone: 0345 607 2222, pressing option 2

    Email: careers@lloydsbanking.com

  • Press office

    Email: mediarelationsteam@lloydsbanking.com

    To accredited journalists we provide a 24-hour telephone service. 

    Telephone: 0207 356 2374

  • Changing your details

    Address, VAT number, email address change.

    Email change request to: RAPVendorMaintenance@lloydsbanking.com

    Submitting invoices

    Note: always include PO number or Control Centre Code on the invoice.

    Submit to: APInvoiceReceipt@lloydsbanking.com

    See our invoice template (PDF, 0.5MB) for guidance.

    Specific invoice issues

    Any specific issues or complaints.

    Email: APInvoiceReceipt@lloydsbanking.com

    Outstanding payments

    Checking the payment status of a submitted invoice.

    Email: VIMQueriesOwners@lloydsbanking.com

    General enquiries 

    If you are an existing supplier please continue to contact your current relationship manager.
    Otherwise please contact Group Sourcing.

    Email: GroupSourcing@lloydsbanking.com

    Fintech investment 

    If you're a fintech looking for potential investment, please contact our dedicated team.

    Email: FintechInvestment@lloydsbanking.com

    Code of practice – guidance

    We aspire to do business more responsibly.

    We hope our suppliers feel able to raise concerns directly with their Supplier Relationship Manager. If this is not possible, they can use our confidential Whistleblowing service, which is available 24 hours a day, seven days a week.

    Email: LBG@expolink.co.uk

    Telephone: 0800 0141 053

    The Group’s Whistleblowing calls are handled by Expolink, who are completely independent of the Group and experienced in dealing with Whistleblowing issues. The service is completely confidential and calls are not recorded.


General enquiries 

Please contact our main head office switchboard.

Telephone: 020 7626 1500

Group corporate address

25 Gresham Street
EC2V 7HN – Map

Registered office

PO Box No.5
The Mound
EH1 1YZ – Map

Registered in Scotland no. SC95000