Because you matter to us.
Lloyds Bank is part of Lloyds Banking Group, the UK's leading financial services company that serves around 27 million customers. Our Group also has some of the most well known brands on the high street, including Halifax, Bank of Scotland and Scottish Widows.
Lloyds Bank is one of the UK’s leading retail and commercial banks. The bank has a long and proud history of helping the people of Britain with the things that matter most to them. Committed to people and businesses Lloyds Bank offers a comprehensive range of financial products and services – including current accounts, savings, mortgages, loans and credit cards. Lloyds Bank is focused on helping the people, businesses and communities of Britain achieve financial prosperity.
Qualities we look for
When we talk to customers, we are dedicated, empathetic and knowledgeable. These are known as our brand behaviours.
We want to be known for our dedication, so it makes sense that the people who work with us share that dedication. You’ll take pride in your work, and get a real sense of satisfaction from helping so many different people.
We show our dedication by actively helping each of our customers better manage their money and business, always offering them all the support they need.
It’s really important that you can empathise with your customers. Money matters aren’t always straightforward – but by putting yourself into other people’s shoes, you’ll be best placed to find the right solutions.
We show our empathy by actively listening to each of our customers and focusing on putting their needs before everything else.
Because we think the best way to deliver great service is to fully understand our products, services and the world around us, we expect our teams to be highly knowledgeable.
Our training will cover all the essentials, but we’d also like all our colleagues to have a real passion for learning – for owning their own development, taking their knowledge further and further.
Roles at Lloyds Bank
Find out about the different parts of Lloyds Bank and how you could play a part.
As one of our Banking Consultants you’ll be compassionate and genuine, taking the time to resolve customer queries. You’ll give your customers reassurance through the services you provide, helping them to take their next step in life. You’ll ensure customer needs are met, deliver fair outcomes and work together as one team to attract and retain customers and deepen their relationship with us. You’ll be part of a team that’s looking to you for new business opportunities so your success will come from motivating and developing yourself and others to work towards making your Lloyds Bank branch one of the best.
Customer Service Assistant
In this role you’ll be our customers’ first point of contact and a welcoming, friendly face when they walk into the Lloyds Bank branch. You'll focus on helping your customers by being ready to provide support with expertise when needed and putting things right when they go wrong.
Delivering an excellent customer experience will be key, ensuring all Lloyds Bank customers are dealt with efficiently and expertly. You’ll play a key role in identifying customer needs and then referring them to a colleague for specialist advice and support.
In this role you’ll take a wide range of responsibilities - coach, colleague, friend, leader and diplomat. It’s a role that lies at the very heart of our business, a role that matters to both customers and fellow colleagues alike. You’ll endeavour to get the best out of your team to ensure we provide the best service and support to our customers and be a key ambassador for your branch, playing a vital role in actively developing local communities links and helping them thrive.
Mortgage and Protection Advisor
You’ll be working in one of our busy Lloyds Bank branches, delivering an excellent customer experience to help customers buy and improve their home or switch their mortgage. You’ll be supporting customers to protect themselves, their homes and their belongings whilst working together as one team to attract and retain customers and deepen their relationship with us.
Our Lloyds Bank colleagues
Our Lloyds Bank colleagues are working hard to support our customers – and each other. Customer Service Assistant Greta is fresh from celebrating her first anniversary at Lloyds, is currently weighing up which path to take within the Group. She’s got plenty of options!
Lloyds Bank and Lloyds Banking Group
Find out more about our brands.
Values at Lloyds Banking Group
Every role in our team is built on passion for putting customers first.
To help Britain prosper, everyone in the Group is working to build a stronger, more responsible business.
We stand out by meeting the needs of families, businesses and communities across the UK.
Through our brands — Lloyds Bank, The Halifax, Bank of Scotland, Scottish Widows and many more — our people help customers in ways that really matter.
At Lloyds Banking Group, what our people do across Customer Support makes all the difference to the businesses, communities and households we touch.
Tech and Transformation
In a Technology role at Lloyds Banking Group, you will be responsible for the successful delivery and support of the digital services that our colleagues and customers use daily.
Our Specialist Functions are the beating heart of our business operations and cover a wide range of career opportunities from audit, risk and finance to marketing and human resources.