Lloyds Bank logo

Lloyds Bank is part of Lloyds Banking Group, the UK's leading financial services organisation with around 27 million customers. The Group incorporates some of the most well-known brands on the high street.

Lloyds Bank is one of the UK’s leading retail and commercial banks. It has a long and proud history of helping the people, businesses and communities of Britain achieve financial prosperity. The bank offers a comprehensive range of financial products and services including current accounts, savings, mortgages, loans and credit cards.

Qualities we look for at Lloyds Bank

When we talk to our customers we are dedicated, empathetic and knowledgeable. These are known as our brand behaviours. 


We want to be known for our dedication, so it makes sense that the people who work with us share that dedication. You’ll take pride in your work, and get a real sense of satisfaction from helping so many different people.

We show our dedication by actively helping each of our customers better manage their money and business, always offering them all the support they need.


It’s really important that you can empathise with your customers. Money matters aren’t always straightforward – but by putting yourself into other people’s shoes, you’ll be best placed to find the right solutions.

We show our empathy by actively listening to each of our customers and focusing on putting their needs before everything else.


Because we think the best way to deliver great service is to fully understand our products, services and the world around us, we expect our teams to be highly knowledgeable.

Our training will cover all the essentials, but we’d also like all our colleagues to have a real passion for learning – for owning their own development, taking their knowledge further and further.

Roles available at Lloyds Bank

Helping customers in branch

Banking Consultant

As one of our Banking Consultants you’ll be compassionate and genuine, taking the time to resolve customer queries. You’ll give your customers reassurance through the services you provide, helping them to take their next step in life.

You’ll ensure customer needs are met, deliver fair outcomes and work together as one team to attract and retain customers and deepen their relationship with us. You’ll be part of a team that’s looking to you for new business opportunities so your success will come from motivating and developing yourself and others to work towards making your Lloyds Bank branch one of the best.

Lloyds Bank colleague helping a customer

Customer Support

In this role you’ll be our customers’ first point of contact and a welcoming, friendly face when they walk into the Lloyds Bank branch. You'll focus on helping your customers by being ready to provide support with expertise when needed and putting things right when they go wrong.

Delivering an excellent customer experience will be key, ensuring all Lloyds Bank customers are dealt with efficiently and expertly. You’ll play a key role in identifying customer needs and then referring them to a colleague for specialist advice and support.

Branch Manager

In this role you’ll take on a wide range of responsibilities – coach, colleague, friend, leader and diplomat. It’s a role that lies at the very heart of our business, a role that matters to both customers and fellow colleagues alike. You’ll endeavour to get the best out of your team to ensure we provide the best service and support to our customers and be a key ambassador for your branch, playing a vital role in actively developing local communities links and helping them thrive.

Mortgage and Protection Advisor

You’ll be working in one of our busy Lloyds Bank branches, delivering an excellent customer experience to help customers buy and improve their home or switch their mortgage. You’ll be supporting customers to protect themselves, their homes and their belongings whilst working together as one team to attract and retain customers and deepen their relationship with us.

Latest customer service roles


Location: $$allLocation$$
End date: $$endDate$$
Full job description

Our brands


We have over 325 years' heritage across our family of brands. Find out more about Lloyds Bank and our other household names.

Related content

Roles and departments

No matter which role you’re in, you’ll have the opportunity to make a genuine difference and be part of a culture where everyone’s contribution is recognised.

Roles and departments

Working at Halifax

When you join Halifax, you’ll be part of something unique. Our people are friendly and down-to-earth because our customers want a breath of fresh air in banking.

Working at Halifax

Working at Bank of Scotland

Join us serving the needs of the people, businesses and communities of Scotland, as we have done since 1695.

Working at Bank of Scotland