Our purpose and strategy
Our purpose is Helping Britain Prosper.
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Who we are
- About the Group
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Purpose and strategy
SustainabilitySustainability
We have an important role to play in creating a more sustainable and inclusive future.
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Brands
Our brandsOur brands
Lloyds Banking Group incorporates many household names.
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Heritage
Read the articleWho was Flora Murray?
As with all necessary struggles it’s often the actions of brilliant and tenacious individuals that create lasting change.
- Downloads
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Sustainability
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Climate and nature
Download the report Opens in a new tab (PDF, 2.3MB)Sustainability report 2024
This report provides an update on our progress towards the Group's sustainability ambitions.
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Our people
Health and wellbeingHealth and wellbeing
We put you first, so you can put our customers first.
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Regional development, charities and communities
Our Foundations40 years of Foundations
Our charitable Foundations are celebrating 40 years of tackling social disadvantage and Helping Britain Prosper.
- ESG policies and downloads
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Climate and nature
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Investors
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Annual report
Annual report highlights PDF, 15MB (opens in new tab)Annual report
Disclosures relating to our strategic, financial, operational, environmental and social performance.
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Investor news
Financial calendar Financial calendarFinancial calendar
See all the key dates in the financial year.
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Shareholder information
Our investment caseWhy invest in Lloyds Banking Group?
Higher, more sustainable returns as we continue to Help Britain Prosper.
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Annual report
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News & insights
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Insights
Read the articleDigital twins and the future of innovation
Digital twins are revolutionising industries across the globe, including financial services.
- Group news
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Insights
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Careers
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Roles and departments
Search for jobsTech and data roles
Build something that changes everything. Join us as we explore new ideas and technologies to reshape the world of finance.
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Culture and inclusion
Read Xinyi's storyMusic and Data & AI
Xinyi is pioneering AI and advanced analytics at the Group alongside her part-time role as a concert pianist.
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Brands
Our brands
Our brands
Lloyds Banking Group is best known for its portfolio of financial services brands.
- Benefits
- Learn and develop
- About applying
- Early careers
- Search jobs
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Roles and departments
- Contact
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About the Group
About the Group collapsed
Purpose and strategyOur purpose and strategy
Our purpose is Helping Britain Prosper.
-
Purpose and strategy
Purpose and strategy collapsed
Sustainability
Sustainability
We have an important role to play in creating a more sustainable and inclusive future.
-
Brands
Brands collapsed
Our brands
Our brands
Lloyds Banking Group incorporates many household names.
-
Heritage
Heritage collapsed
Read the article
Who was Flora Murray?
As with all necessary struggles it’s often the actions of brilliant and tenacious individuals that create lasting change.
- Downloads
-
Climate and nature
Climate and nature collapsed
Download the report Opens in a new tab (PDF, 2.3MB)
Sustainability report 2024
This report provides an update on our progress towards the Group's sustainability ambitions.
-
Our people
Our people collapsed
Health and wellbeing
Health and wellbeing
We put you first, so you can put our customers first.
-
Regional development, charities and communities
Regional development, charities and communities collapsed
Our Foundations
40 years of Foundations
Our charitable Foundations are celebrating 40 years of tackling social disadvantage and Helping Britain Prosper.
- ESG policies and downloads
-
Annual report
Annual report collapsed
Annual report highlights PDF, 15MB (opens in new tab)
Annual report
Disclosures relating to our strategic, financial, operational, environmental and social performance.
-
Investor news
Investor news collapsed
Financial calendar Financial calendar
Financial calendar
See all the key dates in the financial year.
-
Shareholder information
Shareholder information collapsed
Our investment case
Why invest in Lloyds Banking Group?
Higher, more sustainable returns as we continue to Help Britain Prosper.
-
Insights
Insights collapsed
Read the article
Digital twins and the future of innovation
Digital twins are revolutionising industries across the globe, including financial services.
- Group news
-
Roles and departments
Roles and departments collapsed
Search for jobs
Tech and data roles
Build something that changes everything. Join us as we explore new ideas and technologies to reshape the world of finance.
-
Culture and inclusion
Culture and inclusion collapsed
Read Xinyi's story
Music and Data & AI
Xinyi is pioneering AI and advanced analytics at the Group alongside her part-time role as a concert pianist.
-
Brands
Brands collapsed
Our brands
Our brands
Lloyds Banking Group is best known for its portfolio of financial services brands.
- Benefits
- Learn and develop
- About applying
- Early careers
- Search jobs
Customer complaints data
Committed to serving customers and realising our vision to become the best bank for customers.
We are a UK focused retail and commercial bank that has customers at its heart
Our business, through a variety of brands offering different products and services, enables individuals and businesses to achieve their goals. Lloyds Banking Group remains rooted in serving customers in the UK. For us, serving customers means being dependable, prudent, safe and trustworthy.
A fundamental part of meeting our customers’ needs is getting the basics right first time. From time to time we do make mistakes, but when this happens, we work hard to fix the issue quickly for the customers involved and learn from any mistakes. Where a customer raises a complaint we investigate the root cause and seek to fix any wider issues. This root cause analysis is fundamental in prioritising our operational plans to improve the customer experience.
Latest complaints data
Complaints information for any firm of Lloyds Banking Group, with more than 500 reportable complaints in the previous six-month reporting period.
Our approach
We always want to provide our customers with the best possible service and we have a clear focus on removing the reasons why customers complain.
Our colleagues work tirelessly to understand the concerns of those who contact us.
More information
To help you interpret the information we have provided a glossary of terms (PDF, 80.5KB) which explains key references in the publication reports.
The Financial Conduct Authority publishes collective complaints data covering all firms.
The Financial Ombudsman Service publishes separate complaints data on the number of complaints referred to it by individual firms.