As the UK's largest digital bank and financial services group, we support and serve Britain's diverse communities and businesses.
Helping Britain Prosper
Our success is interwoven with the UK's prosperity and we aim to Help Britain Prosper by operating as a responsible, sustainable and inclusive Group. This underpins our purpose and the way we deliver our strategy.
Tackling social disadvantage across Britain
charities supported – we're one of the largest corporate donors in the UK.
Supporting businesses to start up and grow
new businesses helped to start up, and we've increased net lending in this area to £3.4 billion since 2018.
Transitioning to a sustainable low carbon economy
is how much we're aiming to help reduce emissions we finance by 2030.
Helping people in Britain to get their first home
in lending to first time buyers.
2020 Q3 interim management statement
"We have seen a significant change in financial performance in Q3, with a return to profitability. Our long-run investment and digital transformation positioned the Group well to continue to serve our customers through the pandemic.
I have great confidence in the future of the Group and in its competitive position. We will maintain our relentless focus on supporting our customers and the UK economy, while we will continue investing for the future and developing our competitive advantages further."
António Horta-Osório, Group Chief Executive
Strategy and milestones
Transforming the Group for success in a digital world
Become the best bank for customers
In order to be the best bank for customers, we recognise that we must continue to adapt to changes in customer behaviour, technology-driven competition and regulation. Our propositions must be reflective of heightened customer expectations for ease of access, personalisation and relevance, as well as the needs created by changing life patterns.
Digitising the Group
Operational efficiencies and enhanced experience
Our market leading cost position and customer franchise are sources of competitive advantage. However, we must not be complacent and must further digitise the Group to drive additional operational efficiencies, improve the experience of our customers and colleagues and allow us to invest more for the future.
Maximising our strengths and business model
To better address our customers’ banking and insurance needs as an integrated financial services provider and improve their overall experience, we will make better use of our competitive strengths and unique business model.
Ways of working
Transforming ways of working
Our colleagues are crucial to the success of our business. In order to deliver our transformation during the current strategic plan and beyond, our colleagues will require new skills and capabilities to reflect the changing needs of the business as it adapts to the evolving operating environment.
The Board is collectively responsible for the long-term success of the Group. Its role is to provide entrepreneurial leadership of the company within a framework of prudent and effective controls.
Environmental, social and governance (ESG) issues are an integral part of our strategy at Lloyds Banking Group, and embedded in our day-to-day activity through our purpose of Helping Britain Prosper.
Insight from our people
Latest news and insight from across the Group
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