Our strategic vision

UK customer-focused digital leader and integrated financial services provider, capitalising on new opportunities, at scale.


How we create value, and what sets us apart

Purpose-driven and customer-focused culture

Our strategy is directly aligned to our purpose of Helping Britain Prosper and we believe this will enable delivery of sustainable long-term returns. Customers remain at the heart of our strategy.

Leading UK customer franchise with deep customer insight

Our scale and reach across the UK means that our franchise extends to  26 million customers with 18.3 million digitally active. Extensive customer data and analysis ensures we can meet the needs of these customers more effectively.

Digital leadership and trusted brands

Operating through a range of distribution channels ensures our customers can interact with us when and how they want. Operating a range of leading, trusted, brands enables us to address the needs of different customer segments more effectively.

Differentiated business model, meeting all consumer and business financial needs in one place

We have a unique customer proposition, serving all our customers’ banking and insurance needs in one place through a comprehensive product range.

Financial strength and disciplined risk management

We have a strong capital position and continue to take a disciplined approach to risk, as reflected through the quality of our portfolio and underwriting criteria.

Operating at scale with cost discipline

Our scale and efficiency enables us to operate more effectively.


Download our annual report to read more about our business model.
 

Download annual report

Who we are

We are the largest UK retail and commercial financial services provider, with 26 million customers and a leading digital presence.

26m

customers across 14 brands

#1

digital bank in the UK

£1.4 billion statutory profit for the year ended 31 December 2020.

£2.8bn

statutory profit after tax

325

years of history

£1.4 billion statutory profit for the year ended 31 December 2020.

Our brands

Our strategy


Building on our strong foundations and distinct competitive strengths, our purpose of Helping Britain Prosper forms the basis of our new strategy to profitably deliver for all of our stakeholders.

Strategy highlights

 

Our next chapter: 2022 strategy update

Video | 3 mins

Hear from Charlie Nunn, Group Chief Executive and Carla Antunes da Silva, Group Strategy, Corporate Development and Investor Relations Director, on our ambitions and the next chapter of our strategy. 

Watch now

Our financial performance


Our strong financial performance demonstrates the resilience of our business model and customer franchise, enabling us to enhance guidance for 2022.


  

£2.8bn

statutory profit after tax£2.8 billion statutory profit after tax for the half year ended 30 June 2022.

£5.9 billion statutory profit before tax for the nine months ended 30 September 2021

£1.4 billion statutory profit for the year ended 31 December 2020.

£8.5bn

net income£8.5 billion net income for the half year ended 30 June 2022.

£5.9 billion statutory profit before tax for the nine months ended 30 September 2021

£1.4 billion statutory profit for the year ended 31 December 2020.

£4.2bn

operating costsOperating costs of £4.2 billion for the half year ended 30 June 2022.

£5.9 billion statutory profit before tax for the nine months ended 30 September 2021

£1.4 billion statutory profit for the year ended 31 December 2020.

£377m

net impairment charge£377 million net impairment charge for the half year ended 30 June 2022.

£5.9 billion statutory profit before tax for the nine months ended 30 September 2021

£1.4 billion statutory profit for the year ended 31 December 2020.

14.8%

pro forma CET1 ratio14.8% pro forma CET1 ratio, ahead of the Group’s ongoing target.

£5.9 billion statutory profit before tax for the nine months ended 30 September 2021

£1.4 billion statutory profit for the year ended 31 December 2020.

0.80p

dividend per share0.80 pence per share interim ordinary dividend for the half year ended 30 June 2022.

£5.9 billion statutory profit before tax for the nine months ended 30 September 2021

£1.4 billion statutory profit for the year ended 31 December 2020.

"We have a great opportunity to build a really purpose-driven bank, with long-term sustainability, that defines the future of what great financial services look like for our customers, colleagues and shareholders."
 

Charlie Nunn, Group Chief Executive

Related content

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Environmental, social and governance

Strong ESG performance is core to delivering our purpose and strategy.

ESG at Lloyds Banking Group
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Annual report and accounts

View our latest annual report and accounts.

Annual report
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Our leadership team

Delivering our vision and managing a more agile organisation. 

Group Executive Committee