What sets us apart
Our distinct business model and capabilities, as outlined below, give us a competitive advantage. Significant investment in transformation and digital in recent years, enabled by our efficiency, has positioned us well.
Continued investment will remain important to further build this advantage and enable us to continue to deliver for customers while also delivering sustainable and superior returns over the longer-term.
Strategic Review 2021 is the next stage of our journey and will deliver co-ordinated growth opportunities in our two core customer segments, supported by enhanced capabilities in four areas, to create the UK’s preferred financial partner for personal customers and the best bank for business. This is underpinned by strong environmental, social and governance focus to Help Britain Recover.
Our superior cost structure has enabled us to maintain high levels of strategic investment. We will invest around £0.9 billion this year to support the Strategic Review 2021 initiatives and the long-term strength of the business.
Our financial performance
"The long-run transformation of the Group has positioned the business well to address the challenges of the pandemic. We have made a strong start to the year with the results and on delivering Strategic Review 2021."
Robin Budenberg, Chair
We operate multiple brands through three core divisions
Solid business momentum with enhanced 2021 guidance