Lloyds Banking Group is a leading UK-based financial services group. We provide a wide range of banking and financial services, focused primarily on retail and commercial customers.

 

Our strategy and purpose

Our purpose is Helping Britain Prosper. We do this by creating a more sustainable and inclusive future for people and businesses, shaping finance as a force for good.

Strategy and purpose

Structure of the Group

Consumer lending and relationships

Comprised of Consumer Lending and Consumer Relationships, this division is a leading provider of current accounts, savings, credit cards, loans, mortgages, insurance and motor finance.

We have one guiding focus – to be the best bank for customers by improving customer service and earning trust and loyalty from making customers central to everything we do. With our strong brands including Lloyds Bank, Halifax and Bank of Scotland, our consumer division serves millions of customers.

Commercial and corporate banking

Comprised of Business & Commercial Banking and Corporate & Institutional Banking, this division has a rich heritage of supporting businesses and the economic prosperity of the nation, primarily focused on UK businesses and those with strong links to the UK.

We provide customers with the support they need to help them grow, manage risk and enhance efficiency. And we continue to invest in our relationship teams and deepen our product expertise to ensure we deliver first class service.

Insurance, pensions and investments

This division helps millions of customers with their long-term protection, retirement and investment needs.

We have a strong heritage, helping our customers every day with their diverse and critical needs including life insurance, pensions, investments and general insurance (home and car).

Group services and functions

In support of our vision to become the best bank for customers, our Group services deliver for our customers every day, through the technology they provide, the branches they maintain, the telephony centres they staff and the many customer requests they process every day.

The scale of operations required to support this in a robust and dependable way is one of the keys to the Group’s success – it is the backbone of our delivery to customers.

More information about the Group


The Boards

Boards comprise of a Chairman, independent Non-Executive Directors and Executive Directors.

Boards of Directors

Corporate governance

Fundamental to the Board’s strategy are high standards of corporate governance.

Our corporate governance

Complaints data

We aim to learn from all complaints, taking action to ensure issues are less likely to happen again.

Complaints data