Russell Galley is CEO, Consumer Relationships, the centre of the Group’s growth strategy to deepen our consumer relationships through personalised experience and outstanding customer service. These relationships are delivered through our core Banking and Savings products delivered through our channels, including around 1,500 branches, the UK’s biggest Digital Bank, telephony, operations teams and supported by our Group capability of our Chief Customer Office.
Immediately prior to his current role Russell was Managing Director, Halifax Community Bank. Responsible for over 8,000 colleagues, 575 branches and 16 million customers, this was the part of the bank he joined over 30 years ago as a cashier in Barnsley.
Prior to this Russell held a number of key leadership roles across the Group, including Chief Operating Officer for the Retail division and Managing Director of Global Wealth and Private Banking based in Geneva with operations in 24 counties. Earlier in his career, Russell led many of our product teams as Managing Director for Savings and Investments, Unsecured Lending as well as Mortgages.
Russell is a Non-Executive Director and Chair of the Audit Committee for Yorkshire Housing Association, the largest social housing organisation in Yorkshire, supporting the area Russell grew up in and still resides.