Scottish Widows is part of Lloyds Banking Group, the UK's leading financial services company that serves around 27 million customers. Our Group also has some of the most well-known brands on the high street, including Halifax, Bank of Scotland and Lloyds Bank.
Scottish Widows has a long heritage, dating back to 1815 when it was set up to take care of women and children who lost their fathers, brothers and husbands in the Napoleonic wars, taking it’s name after the people it was founded to look after. Over 200 years on, we look after over 6 million customers across the UK and our commitment remains the same – to help people plan for their financial futures. We do this through a range of product ranges including life cover, critical illness, income protection, workplace and individual pensions, annuities as well as savings and investment products.
Roles at Scottish Widows
Our frontline customer service teams play a vital role in ensuring our customers’ needs are at the heart of everything we do. With a focus on measuring what is really important to customers through end to end customer journeys, our operations are transforming in order to support the needs meet the needs of our customers every day. With the needs of these customers ever changing, this is an exciting time to be a part of Scottish Widows.
A typical day in the life of one of our
Customer Service Advisors in Workplace Pensions
Our colleague Mark takes us through his day as a Customer Service Advisor.
Tech and Transformation
In a Technology role at Lloyds Banking Group, you will be responsible for the successful delivery and support of the digital services that our colleagues and customers use daily.
Our Specialist Functions are the beating heart of our business operations and cover a wide range of career opportunities from audit, risk and finance to marketing and human resources.