Scottish Widows is part of Lloyds Banking Group, the UK's leading financial services organisation with around 27 million customers. The Group incorporates some of the most well-known brands on the high street.

Scottish Widows has a long heritage, dating back to 1815 when it was set up to take care of women and children who lost their fathers, brothers and husbands. Over 200 years on, we look after over six million customers across the UK and our commitment remains the same – to help people plan for their financial futures. 

Roles available at Scottish Widows

Our frontline customer service teams play a vital role in ensuring our customers’ needs are at the heart of everything we do.  With a focus on measuring what's really important to customers through end-to-end customer journeys, our operations are transforming in order to better serve our customers every day. With requirements ever-changing, this is an exciting time to be a part of Scottish Widows.

Operations Manager

In this role you’ll be leading a large team so we’re you’ll need to have experience of this before, ideally in a telephony environment. You’ll be leading and running effective change whilst delivering the risk and conduct strategy to protect our customers and our business.

You’ll be someone who’s highly motivated, able to influence at a senior level with strong stakeholder management skills. You’ll be someone who strives for continuous improvement to ensure that the customer always has the best experience.

Customer Service Advisor

This role will require you to provide an excellent customer experience via telephony and email to our customers. You’ll be providing information on our products, acting promptly on our customers’ instructions and ensuring that records are fully up to date and accurate.

Working as part of our team you will be responsible for carrying out a broad range of operational support procedures, using your own judgment to make decisions which impact on customer outcomes. Through dealing with a range of external and internal customer enquiries, you will be providing customer satisfaction by understanding what matters to the customer.


Team Manager

As a Team Manager you’ll be focused on helping others learn and motivate them to perform in order to reach their potential. You’ll assist your team and operational management through exploring current issues, ideas and possibilities whilst being a reliable and supportive mentor. You’ll be passionate about delivering an excellent customer service, whilst simplifying processes and ensuring your team is supported throughout.

Latest customer service roles


Location: $$allLocation$$
End date: $$endDate$$
Full job description

Our brands


We have over 325 years' heritage across our family of brands. Find out more about Scottish Widows and our other household names.

Related content

Roles and departments

No matter which role you’re in, you’ll have the opportunity to make a genuine difference and be part of a culture where everyone’s contribution is recognised.

Roles and departments

Working at Lloyds Bank

Lloyds Bank is one of the UK’s leading retail and commercial banks, with a long and proud history of helping the people and businesses of Britain.

Working at Lloyds Bank

Working at Halifax

When you join Halifax, you’ll be part of something unique. Our people are friendly and down-to-earth because our customers want a breath of fresh air in banking.

Working at Halifax