Our values are the foundation of our culture. They underpin the work of everyone here, from the Chief Executive to branch colleagues.
Why are these our values?
Our values in action
Putting people first
Our purpose is Helping Britain Prosper. We do this by creating a more sustainable and inclusive future for people and businesses, shaping finance as a force for good. Find out how we're putting people first through our social sustainability work.
Inclusion and diversity
We strive to create a fully inclusive environment for all our colleagues, customers and communities, one that is truly representative of modern-day Britain.
Enabling the transition to a low carbon economy is key to delivering on our purpose. We're committed to reducing the carbon emissions we finance to net zero by 2050 or sooner, and we're aiming to achieve net zero for our own operations by 2030.