Customer focused roles
At Lloyds Banking Group, colleagues across our customer focused teams make all the difference to the businesses, communities and households we serve.
We’re here so that the nearly 27 million customers we serve can have peace of mind over their accounts and savings. We’re here to help aspiring entrepreneurs and business owners secure the financial resources they need to take the next step. We’re here to support families and individuals in picking out their new homes. From these big moments to little ones, you can be there to help people take the next steps in their lives as part of our customer team.
We’re committed to putting customers first, and it’s our people who make that happen – whether it's face to face, on the phone, or through a help chat. Whether you’re at an early stage in your career or a seasoned banking professional, there are a wide variety of roles available in our customer focused teams.
Our iconic brands Lloyds Bank, Halifax and Bank of Scotland provide access to our services for customers in high street branches across the UK.
Our in-branch teams of Customer Service Assistants, Banking Consultants and Branch Managers work together to build relationships, represent our brand and find solutions for whatever issues customers may have when they walk through the door.
Contact centre roles
At one of our 18 contact centres across the UK, you could play a key role in supporting banking customers across all our brands, with everything from financial advice to checking balances.
In addition to specialised roles, many of our contact centres offer entry-level positions where full training is provided – leading to career progression opportunities in our contact centres or across the wider organisation.
Building and maintaining strong relationships is at the core of what we do. We support individuals, small local businesses and large national corporations, and it’s our people in the relationship and business management teams who help clients to meet their goals with confidence.
Help to create products and services shaped to meet our customers' needs. We look for people experienced in areas such as transactional banking, commercial lending, retail banking and insurance, to shape and promote the propositions we offer to the market.
Our teams offering specialist advice bring together seasoned experts in areas such as pensions, mortgages, regulation, investment management and fiduciary to give tailored support and guidance for customers seeking financial advice in specific circumstances.
Why Lloyds Banking Group?
At Lloyds Banking Group we pride ourselves on creating a great environment for colleagues to work in, one which is inclusive and driven by our values below. This is critical to our business success as we know that colleagues who can show up to work as themselves are those that bring their best.
Find out more about our values
We have an inclusive and open organisation with a scale that creates a vast range of roles and opportunities. We offer a wealth of options for continual personal growth in an organisation that embraces diversity of talent, creativity, skills and thinking amongst our teams.
What's in it for you?
We provide a competitive pay and benefits package which offers flexibility and choice to help you make your reward package go further.
Benefits include 4% Flex cash on top of your basic salary, a potential annual performance based award, flexible working, a generous holiday allowance and family leave, health insurance, an excellent pension plan, share plans and much more.
Our package enables you to choose the benefits that suit you and your individual needs and change them as your circumstances change too. As a major employer, we can access goods and services at highly competitive rates and, in some cases, offer tax and national insurance savings that can increase the value of what you receive.
Learning is integrated in all we do, from the moment you join us through our onboarding portal to every step you take in your career with us. We curate content from the best external providers to support your development, including professional qualifications, leadership courses and learning for your everyday needs.
In terms of career progression, we give our colleagues the freedom to curate their own career path. We encourage you to move roles as often as you like, whether you're looking to move up the ladder or simply experience something new in order to broaden your skill set.
People are at the centre of our business and we're passionate about inspiring colleagues to be their best in whatever way we can.
We aim to be a great company to work for and as such our colleagues should feel valued, inspired, and empowered. We encourage a culture of wellbeing and inclusivity, we recognise how diverse our workforce is and provide a range of health and wellbeing services to meet the varied needs of our colleagues.
We have developed holistic and accessible support under our six pillars: healthy mind, healthy body, healthy work, healthy relationships, healthy finances, and life stages.
Flexible working is key to ensuring our colleagues can have a rewarding career and a healthy lifestyle balance. The flexible working options available are dependent on the role you're in but can include part-time work, a job share, compressed hours and home working. And you don’t have to be a parent or carer to work in a flexible way – some colleagues use it to pursue further study or for many other reasons.
Underpinning this commitment we’re a founding member of the Agile Future Forum, a group of leading UK employers supporting flexible working. In additon we've been named a Top 10 Employer for Working Families over numerous years, and Top Employer for Flexible Hiring at the Timewise Power 50 Awards in 2018.
Find out more about what it's like to work for each of our core brands.
For over 250 years, Lloyds Bank has served the people, businesses and communities of Britain.
At Halifax we’re the friendly can-do people who make things happen for our customers.
Serving the needs of the people, businesses and communities of Scotland.
Hear from our people
Supporting customers in vulnerable circumstances
Meet Rachel, a Senior Team Manager based in Newport, South Wales. In 2017, Rachel’s passion for supporting customers found her leading a brand new team, the Group’s ‘Moment of Truth Team’ which provides customers with dedicated financial support during times of vulnerability.
Supporting those in financial difficulty
Matthew works with customers who are experiencing financial difficulty to help them get their finances back on the right track. He tells us about the career progression opportunities and support he’s received since joining Lloyds Banking Group, as well as the games that he’s been playing (and winning!) with his team during the lockdown.
Making retirement easy for our customers
The decisions that Maria Nazarova-Doyle, Head of Pension Investments at Scottish Widows, makes every day directly contribute to people having a better standard of living in retirement. Hear how she’s working to secure the financial futures of millions of our customers.
Ready to apply?
Find the role for you and make a difference to the businesses, communities and households we serve.