Customer Focused
At Lloyds Banking Group, colleagues across our Customer Focused teams make all the difference to the businesses, communities and households we serve.
We’re here to give our customers peace of mind over their accounts and savings, to help aspiring entrepreneurs and business owners progress, and to support people getting onto the housing ladder. As part of our customer team, you can be there to help people take their next steps.
We’re committed to putting customers first, and it’s our people who make that happen – whether it's face to face, on the phone, or through a help chat. Whether you’re at an early stage in your career or a seasoned banking professional, there are a wide variety of roles available in our Customer Focused teams.
Latest Customer Focused roles
What type of roles are available?
Branch roles
Our iconic brands Lloyds Bank, Halifax and Bank of Scotland provide access to our services for customers in high street branches across the UK.
Our in-branch teams of Customer Service Assistants, Banking Consultants and Branch Managers work together to build relationships, represent our brand and find solutions for whatever issues customers may have when they walk through the door.
Contact centre roles
At one of our 18 contact centres across the UK, you could play a key role in supporting banking customers across all our brands, with everything from financial advice to checking balances.
In addition to specialised roles, many of our contact centres offer entry-level positions where full training is provided – leading to career progression opportunities in our contact centres or across the wider organisation.
Business development
Building and maintaining strong relationships is at the core of what we do. We support individuals, small local businesses and large national corporations, and it’s our people in the relationship and business management teams who help clients to meet their goals with confidence.
Products
Help to create products and services shaped to meet our customers' needs. We look for people experienced in areas such as transactional banking, commercial lending, retail banking and insurance, to shape and promote the propositions we offer to the market.
Specialist advice
Our teams offering specialist advice bring together seasoned experts in areas such as pensions, mortgages, regulation, investment management and fiduciary to give tailored support and guidance for customers seeking financial advice in specific circumstances.
Can't find the role you want right now?
By joining our Talent Community your profile will be visible to our recruitment teams, who are constantly looking to match outstanding talent with our current and future opportunities. Just complete the short form and we’ll be able to keep you up to date.
Our colleagues in Customer Focused roles
Supporting vulnerable customers
Meet Rachel, a Senior Team Manager based in Newport, South Wales. In 2017, Rachel’s passion for supporting customers found her leading a brand new team, the Group’s ‘Moment of Truth' team which provides customers with dedicated financial support during times of vulnerability.
Making retirement easy for our customers
The decisions that Maria Nazarova-Doyle, Head of Pension Investments at Scottish Widows, makes every day directly contribute to people having a better standard of living in retirement. Hear how she’s working to secure the financial futures of millions of our customers.
Why join Lloyds Banking Group?
Your benefits
We provide a compelling pay and benefits package, offering flexibility and choice that can help you make your reward package go further.
Culture and inclusion
We pride ourselves on creating a great environment for colleagues to work in – one which is inclusive, driven by our values, and where everyone can be themselves.
Learning and development
We prioritise personal development, whether that's through professional qualifications, leadership courses or everyday learning.