Bank of Scotland
Serving the needs of the people, businesses and communities of Scotland.
Bank of Scotland is part of Lloyds Banking Group, the UK's leading financial services company that serves around 27 million customers. Our Group also has some of the most well known brands on the high street, including Lloyds Bank, Halifax and Scottish Widows.
Bank of Scotland is a valued financial partner to over 2.8 million personal customers and 150,000 commercial customers. People, businesses and communities are supported with a powerful belief in relationships and a clear commitment to putting customers first.
Through high quality service, experience, and long term commitment, Bank of Scotland is able to give customers and businesses the confidence they need to make the right decisions, big or small.
Qualities we look for
When we talk to customers, we are knowledgeable, friendly and trustworthy. These are known as our brand behaviours.
We understand economic issues and how they affect the people of Scotland.
Our knowledge is always active. This means we always demonstrate expertise and confidence with a real desire to help customers achieve their financial goals. We can only do this if we are aware of, and proudly offer top quality products delivered through exceptional service.
We understand our customers because we are part of their communities too.
Being genuinely warm and friendly can make the world of difference to our customers. It means we're there for our customers when they need us and always being ready to listen. It means taking the time to appreciate and respect their needs.
We are committed to helping our customers achieve their financial goals. Being trustworthy means being driven by the ambition to make a difference and play a useful role in our customers' lives. For us, it means showing that we are the banking industry at its very best and playing an active role in the communities we serve. And vitally, it means delivering on promises, and taking responsibility for every one of our actions.
Roles at Bank of Scotland
Find out about the different parts of Bank of Scotland and how you could play a part.
As one of our Banking Consultants you’ll be compassionate and genuine, taking the time to resolve customer queries. You’ll give your customers reassurance through the services you provide, helping them to take their next step in life. You’ll ensure customer needs are met, deliver fair outcomes and work together as one team to attract and retain customers and deepen their relationship with us. You’ll be part of a team that’s looking to you for new business opportunities so your success will come from motivating and developing yourself and others to work towards making your Bank of Scotland branch one of the best.
Customer Service Assistant
In this role you’ll be our customers’ first point of contact and a welcoming, friendly face when they walk into the Bank of Scotland branch. You'll focus on helping your customers by being ready to provide support with expertise when needed, putting things right when they go wrong. Delivering an excellent customer experience will be key, ensuring all Bank of Scotland customers are dealt with efficiently and expertly. You’ll play a key role in identifying customer needs and then referring them to a colleague for specialist advice and support.
In this role you’ll take a wide range of responsibilities - coach, colleague, friend, leader and diplomat. It’s a role that lies at the very heart of our business, a role that matters to both customers and fellow colleagues alike. You’ll endeavour to get the best out of your team to ensure we provide the best service and support to our customers and be a key ambassador for your branch, playing a vital role in actively developing local communities links and helping them thrive.
Mortgage and Protection Advisor
You’ll be working in one of our busy Bank of Scotland branches, delivering excellent customer experience to help customers buy and improve their home or switch their mortgage. You’ll be supporting customers to protect themselves, their homes and their belongings whilst working together as one team to attract and retain customers and deepen their relationship with us.
Our Bank of Scotland colleagues
Stephanie is a Bank Manager for Bank of Scotland. She’s been with the Bank of Scotland for 17 years after starting out in one of our call centres. The Group’s scale has given her freedom, variety and opportunity, particularly around flexibility as the priorities in her life have shifted.
Bank of Scotland and Lloyds Banking Group
Find out more about our brands.
Values at Lloyds Banking Group
Every role in our team is built on passion for putting customers first.
To help Britain prosper, everyone in the Group is working to build a stronger, more responsible business.
We stand out by meeting the needs of families, businesses and communities across the UK.
Through our brands — Lloyds Bank, The Halifax, Bank of Scotland, Scottish Widows and many more — our people help customers in ways that really matter.
At Lloyds Banking Group, what our people do across Customer Support makes all the difference to the businesses, communities and households we touch.
Tech and Transformation
In a Technology role at Lloyds Banking Group, you will be responsible for the successful delivery and support of the digital services that our colleagues and customers use daily.
Our Specialist Functions are the beating heart of our business operations and cover a wide range of career opportunities from audit, risk and finance to marketing and human resources.